{ "@context": "https://schema.org", "@type": "Dataset", "@id": "https://circleback.ai/compare/fireflies-ai-vs-zoom-ai#dataset", "schemaVersion": 4, "type": "SoftwareApplicationComparison", "slug": "fireflies-ai-vs-zoom-ai", "url": "https://circleback.ai/compare/fireflies-ai-vs-zoom-ai", "canonicalUrl": "https://circleback.ai/compare/fireflies-ai-vs-zoom-ai", "title": "Fireflies vs Zoom AI: pricing, features, and which is better", "description": "Compare Fireflies vs Zoom AI: pricing, recording options, notes, action items, and integrations, with plan limits and first-party sources.", "inLanguage": "en-US", "isAccessibleForFree": true, "representations": { "html": "https://circleback.ai/compare/fireflies-ai-vs-zoom-ai", "markdown": "https://circleback.ai/compare/fireflies-ai-vs-zoom-ai.md", "json": "https://circleback.ai/compare/fireflies-ai-vs-zoom-ai.json", "describedBy": "https://circleback.ai/compare/llms.txt" }, "editorialPerspective": "Neutral competitor comparison; Circleback is presented only as a labeled third option.", "verdict": "Fireflies is an independent assistant with a broad integration catalog. Zoom AI connects summaries and tasks with Zoom meetings, Team Chat, Docs, and Hub.", "products": [ { "id": "fireflies-ai", "name": "Fireflies.ai", "shortName": "Fireflies", "logoPath": "/logos/fireflies.svg", "website": "https://fireflies.ai", "tagline": "Broad capture and integrations, with AI assistants for sales and live meetings.", "positioning": "Fireflies is one of the broadest meeting assistants: bot, desktop, mobile, integrations, search, API, and live or sales assistance. The nuanced bit is that its capture modes are not equivalent—bot-free desktop gives up recordings, named speakers, and Sales Assist.", "bestFor": "Teams that prioritize a large integration catalog, live assistance, sales workflows, flexible bot/desktop/mobile capture, and competitive pricing.", "lessIdealFor": "Teams that need the same recordings, speaker labels, and sales intelligence with or without a meeting bot.", "decisionSummary": { "fit": "Live assistance and a broad integration catalog", "chooseFor": [ "Live meeting help", "Lots of integrations at a low price" ], "watchFor": [ "Bot-free mode loses media and names", "Free unlimited requires share-all" ] }, "pricing": { "headline": "Free; Pro from $10/user/month annually", "detail": "Prices are per user/month: Pro is $10 with annual billing or $18 month-to-month; Business is $19 or $29; Enterprise is $39 with annual billing. Storage, AI credits, video, advanced integrations, and governance differ by plan.", "freePlan": "Yes. Unlimited transcription requires both Auto-join and Share-all; otherwise initial transcription credits, storage limits, and plan-gated summaries or AI features apply." }, "strengths": [ "Bot, bot-free macOS/Windows, iOS/Android, uploads, and supported native meeting SDK paths.", "A large integration catalog, public API, webhooks, remote MCP, AI apps, live assistance, and Sales Assist.", "Automatically generated and assigned action items live in a team-wide task feed and can flow into tools such as Linear, Asana, Monday.com, and Microsoft Planner.", "Competitive pricing and 100+ language claims make it accessible to distributed teams.", "Meeting content is not used to train internal or external AI models, and compliance modes can retain the full record, text only, summary only, or summary plus audio." ], "tradeoffs": [ "Bot-free desktop mode stores no audio/video, labels speakers generically, and cannot run Sales Assist.", "Fireflies says mobile recordings often do not auto-detect speakers, so in-person transcripts may need manual speaker relabeling.", "The Google Meet SDK bot-free path asks attendees for approval, so “bot-free” does not always mean invisible or frictionless.", "The advertised unlimited free transcription is conditional: users must enable both automatic bot joining and automatic sharing with every participant. Teams choosing tighter defaults fall back to a small transcription-credit allowance.", "Meeting recaps default to workspace-wide access plus anyone with the link. Admins can enforce safer defaults and Enterprise rules can protect sensitive categories, but teams should configure this before broad rollout.", "Two current Fireflies help articles disagree on whether Free includes 400 or 800 stored minutes, so confirm the live limit before relying on long-term free storage.", "Advanced AI features use workspace-pooled credits that do not increase with seat count, so heavier teams may need a paid credit add-on.", "The GraphQL API exposes transcripts and core meeting data but not Super Summaries or Custom Apps output.", "Some advanced MCP search and retrieval tools are marked experimental. Data sent to an external AI is outside Fireflies’ zero-data-retention guarantee.", "Company relationship context and general-purpose native automations are less cohesive than the sheer integration count suggests." ], "chooseIf": [ "A large integration catalog and live assistance are high priorities.", "You are happy to use the Fireflies bot when you need recordings, named speakers, and Sales Assist.", "You want mobile and desktop capture at a lower entry price than many competitors." ], "features": { "capture": { "summary": "Bot, bot-free desktop, mobile, and SDK-based capture", "detail": "Fireflies has unusually broad capture. The modes differ: desktop bot-free capture works across apps but drops stored media and named speaker labels; the bot preserves the richer meeting record.", "level": "strong" }, "platforms": { "summary": "Web, macOS, Windows, iOS, and Android", "detail": "Desktop supports system-audio recording and live assistance. Mobile supports in-person recording, reviewing meetings, search, sharing, and tasks.", "level": "strong" }, "inPerson": { "summary": "Mobile and desktop room capture", "detail": "iOS and Android can capture in-person conversations. Fireflies documents that mobile recordings often do not auto-detect speakers, so names may need manual correction. Bot-free desktop can also hear room/system audio, with its own media and generic-label caveats.", "level": "strong" }, "recordings": { "summary": "Bot mode saves AV; bot-free desktop saves neither", "detail": "This is the key evaluation detail: bot meetings can preserve audio/video and named speakers, while desktop bot-free mode produces notes/transcript without recording files and uses Speaker 1/Speaker 2 labels.", "level": "available" }, "notesAndSearch": { "summary": "Notes, search, and a workspace-wide assigned task feed", "detail": "Fireflies offers meeting search, AI apps, and live assistance. It automatically creates and assigns meeting tasks, lets teams manage all accessible tasks in one feed, and can turn action items into trackable work in several project tools. Usage credits and plan gates still apply to advanced AI apps and assistant capabilities.", "level": "strong" }, "companyMemory": { "summary": "Meeting channels and cross-meeting search", "detail": "The meeting library is searchable and collaborative, but the product is less centered on a unified relationship timeline combining meetings, email, calendar, people, and companies.", "level": "available" }, "sharing": { "summary": "Enterprise rules can auto-route, share, and enforce privacy", "detail": "Enterprise admins can match meeting title, host, participants, or internal/external type, then route to a channel, share with users or teams, or enforce privacy. Recaps default to teammates plus anyone with the link; review that setting before rollout.", "level": "strong" }, "automations": { "summary": "Meeting rules, AI apps, CRM workflows, and automatic task handoff", "detail": "Fireflies can automatically create and assign tasks, then route them to Linear, Asana, Monday.com, Planner, Salesforce, and other systems with meeting filters on eligible plans. It also supports specialized AI apps. The experience spans several feature systems rather than one simple general condition/action canvas.", "level": "strong" }, "integrations": { "summary": "100+ integrations plus Zapier and API", "detail": "Breadth is a major advantage across CRM, collaboration, storage, dialers, and productivity tools. Verify the plan required for each connector and direction of sync.", "level": "strong" }, "agentsAndApi": { "summary": "GraphQL API, webhooks, and a rich remote MCP server", "detail": "Fireflies exposes transcripts and core meeting data through GraphQL plus webhooks for custom integrations. Its OAuth or API-key remote MCP server can retrieve full transcripts, summaries, action items, active meetings, analytics, soundbites, channels, and user data; it can also share, rename, organize, and clip meetings. Some advanced search and fetch tools remain experimental. Super Summary and Custom Apps data are still absent from the documented GraphQL API, and content passed into an external AI follows that provider’s retention terms.", "level": "strong" }, "admin": { "summary": "Business and Enterprise governance", "detail": "Enterprise adds SSO/SCIM, Rules Engine governance, custom retention, and private storage. Its Super Admin role can access every workspace meeting, including “Only Me” content—useful for compliance, but a material privacy-policy decision. Fireflies says meeting content is never used for internal or external model training.", "level": "strong" }, "languages": { "summary": "100+ languages advertised", "detail": "Fireflies advertises broad transcription coverage. Real-world speaker separation and accuracy still depend on capture mode, room acoustics, accents, and vocabulary.", "level": "strong" } }, "sources": [ { "label": "Fireflies pricing guide", "url": "https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans", "note": "July 2026 prices and plan structure." }, { "label": "Fireflies unlimited free transcripts", "url": "https://guide.fireflies.ai/articles/8632872350-how-to-get-unlimited-meeting-transcripts-on-fireflies-ai-s-free-plan", "note": "Auto-join and Share-all requirements for unlimited free transcription." }, { "label": "Fireflies storage limits", "url": "https://guide.fireflies.ai/articles/4777633252-learn-about-meeting-storage-limits", "note": "Current storage limits by plan; its Free figure conflicts with an older Free-plan article." }, { "label": "Fireflies bot-free desktop recording", "url": "https://guide.fireflies.ai/articles/6666374717-how-to-record-meetings-without-a-bot-on-the-fireflies-desktop-app", "note": "No AV files, generic speakers, and Sales Assist limitation." }, { "label": "Fireflies desktop app", "url": "https://guide.fireflies.ai/articles/1208704416-getting-started-with-the-fireflies-desktop-app", "note": "Capture modes, Live Assist, and bot versus botless behavior." }, { "label": "Fireflies mobile app", "url": "https://guide.fireflies.ai/articles/8937818258-learn-about-fireflies-mobile-app", "note": "iOS/Android in-person recording, search, sharing, and tasks." }, { "label": "Fireflies speaker labels", "url": "https://guide.fireflies.ai/articles/4994477228-how-to-edit-speaker-labels-or-names-in-a-transcript", "note": "Manual corrections and the mobile-recording speaker-detection caveat." }, { "label": "Fireflies API", "url": "https://docs.fireflies.ai/introduction", "note": "GraphQL authentication, user/admin scope, available meeting data, and current Super Summary/Custom Apps gaps." }, { "label": "Fireflies MCP tools", "url": "https://docs.fireflies.ai/mcp-tools/overview", "note": "Remote MCP authentication, full meeting-data access, read/write tools, and experimental-tool status." }, { "label": "Fireflies AI credits", "url": "https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms", "note": "Workspace-pooled credit allowances, non-seat scaling, and add-on behavior." }, { "label": "Fireflies Tasks Feed", "url": "https://guide.fireflies.ai/articles/1574234155-learn-about-the-tasks-feed", "note": "Automatic task generation and assignment, all-team task views, completion, reassignment, and project-tool handoff." }, { "label": "Fireflies Linear integration", "url": "https://guide.fireflies.ai/articles/8360629677-how-to-integrate-linear-with-fireflies", "note": "Automatic issue creation, project and status routing, assigned-task filtering, and meeting-rule conditions." }, { "label": "Fireflies integration directory", "url": "https://fireflies.ai/integrations", "note": "Current first-party directory advertising 100+ integrations across CRM, project, collaboration, storage, and other categories." }, { "label": "Fireflies Rules Engine", "url": "https://guide.fireflies.ai/articles/4608292950-learn-about-the-rules-engine-feature", "note": "Enterprise conditions and actions for routing, automatic sharing, privacy enforcement, and deletion." }, { "label": "Fireflies recap privacy defaults", "url": "https://guide.fireflies.ai/articles/5319481450-how-to-configure-privacy-settings-for-your-meeting-recaps", "note": "Default teammates-and-link visibility, narrower audience choices, and retroactive privacy changes." }, { "label": "Fireflies data safety", "url": "https://guide.fireflies.ai/articles/2154538358-policy-on-keeping-information-safe", "note": "No-training and third-party zero-retention commitments plus governance controls." }, { "label": "Fireflies compliance recording modes", "url": "https://guide.fireflies.ai/articles/3598930706-set-up-transcript-only-mode-for-compliance", "note": "Full-record, text-only, summary-only, and summary-plus-audio retention modes." }, { "label": "Fireflies Enterprise controls", "url": "https://guide.fireflies.ai/articles/4771323041-learn-about-fireflies-enterprise-plan", "note": "SSO, SCIM, private storage, retention, and Super Admin access behavior." } ] }, { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "shortName": "Zoom AI", "logoPath": "/logos/zoom.svg", "website": "https://www.zoom.com/en/products/ai-assistant/", "tagline": "Built-in meeting summaries and tasks, with ZoomMate licensed separately.", "positioning": "Zoom Workplace includes AI features such as Meeting Summary and My Notes. My Notes supports Zoom, Meet, Teams, and in-person conversations. ZoomMate adds search, agents, workflows, and document creation under a separate license.", "bestFor": "Organizations standardized on Zoom Workplace that want built-in summaries and My Notes, or are willing to license ZoomMate for broader agents and cross-tool workflows.", "lessIdealFor": "Teams wanting an independent meeting system, consistent bot-free recording across platforms, standalone pricing, or shared history and automations across departments.", "decisionSummary": { "fit": "Bundled notes for teams already living in Zoom", "chooseFor": [ "Existing Zoom Workplace plans", "Zoom Docs and Team Chat workflows" ], "watchFor": [ "Third-party calls may require a bot", "Suggested tasks need manual acceptance" ] }, "pricing": { "headline": "Limited My Notes is free; core Zoom AI is bundled with paid Workplace; ZoomMate is separate", "detail": "Workplace Basic includes three My Notes uses, three hosted meeting summaries, 90 in-person transcription minutes, 20 AI queries, and limited workflows each month. Eligible paid Workplace plans include unlimited core meeting AI. ZoomMate is a separate per-user license with 2,200 monthly AI credits; Zoom’s current pages do not expose a stable price in crawlable text, so check the live quote.", "freePlan": "Yes, in limited form: three My Notes uses and three hosted meeting summaries per month, plus 90 in-person transcription minutes." }, "strengths": [ "Strong bundled value for companies already paying for an eligible Zoom Workplace plan.", "Native Zoom meeting summaries avoid an extra bot and connect directly to Zoom Docs, Team Chat, recordings, and the rest of the suite.", "Desktop My Notes records third-party calls without a bot, while mobile Voice Recorder captures in-person conversations.", "Zoom does not use customer communications content to train its or third-party AI models. It offers regional processing, retention, and model-routing controls.", "Zoom’s public APIs and product-specific MCP servers expose meeting summaries, recordings, transcripts, My Notes, chat, and other workspace resources to external tools and agents.", "Zoom Tasks turns meeting and phone follow-ups into assigned, source-linked work with team views, due dates, priorities, completion, and AI-suggested execution steps." ], "tradeoffs": [ "Google Meet and Teams capture through the calendar integration can use a visible Zoom notetaker bot.", "Mobile My Notes records in-person conversations but does not support third-party meeting apps on the same phone; it also does not auto-detect voice activity.", "Mobile Voice Recorder requires several account features to be enabled, supports twelve summary languages, and may require users to correct detected speaker names after the meeting.", "Zoom is in a naming transition: account settings and some support pages still say AI Companion, while current marketing calls bundled capabilities Zoom AI and reserves ZoomMate for the separately licensed agentic product.", "Sharing, workflows, and context are most cohesive inside Zoom’s own apps, which can be limiting in a mixed-tool company.", "A bundled feature can be less expensive but also less focused than a dedicated whole-company meeting memory.", "AI Companion content may be retained by Zoom or third-party model providers for up to 30 days for support, safety, or debugging. Zoom-hosted-only and zero-retention options exist, but require account-team configuration and vary by feature.", "The deeper agents, third-party workflows, creation tools, and 2,200-credit allowance belong to the separately licensed ZoomMate product; they should not be treated as ordinary bundled Meeting Summary features.", "Meeting-derived tasks commonly arrive as AI recommendations that a user accepts or dismisses, rather than every detected commitment becoming a tracked task automatically." ], "chooseIf": [ "Your company already has eligible paid Zoom Workplace licenses.", "Most important meetings happen in Zoom and outputs should flow into Zoom Docs or Team Chat.", "Bundled convenience matters more than a fully vendor-neutral capture and automation system." ], "features": { "capture": { "summary": "Native Zoom, a third-party bot, bot-free desktop My Notes, and mobile voice recording", "detail": "Zoom meetings get the most native experience. Calendar-connected Google Meet and Teams sessions can use a visible bot, while desktop My Notes captures microphone and system audio without joining the call. iOS and Android also have a dedicated Voice Recorder for room conversations.", "level": "strong" }, "platforms": { "summary": "Zoom desktop/mobile plus My Notes across common meeting platforms", "detail": "Zoom’s app footprint is broad. Exact AI feature availability varies by app, account, plan, region, and whether the meeting is native Zoom or third-party.", "level": "strong" }, "inPerson": { "summary": "Mobile My Notes and a dedicated Voice Recorder", "detail": "Mobile My Notes can transcribe a room and deletes its recording by default unless cloud saving is enabled. Voice Recorder keeps audio, transcript, and summary. It uses generic editable labels by default; when an admin enables Smart Name Tags, enrolled voice profiles can be named automatically. It currently supports twelve summary languages and requires cloud recording plus related transcript settings.", "level": "strong" }, "recordings": { "summary": "Rich Zoom cloud recordings; third-party and personal-note behavior varies", "detail": "Zoom recordings have strong transcript and playback integration. Mobile Voice Recorder keeps audio, while mobile My Notes deletes audio by default unless an admin enables cloud saving. Media behavior therefore depends on the exact capture path and account settings.", "level": "strong" }, "notesAndSearch": { "summary": "Meeting summaries, My Notes, Zoom Tasks, and Zoom-wide AI", "detail": "Built-in Zoom AI can summarize, answer questions, draft follow-up, and work across Zoom content. Zoom Tasks adds a central personal, team, and project task system: meeting and call summaries recommend source-linked work that can be assigned, prioritized, completed, grouped, and expanded into AI-generated steps. Suggested meeting tasks typically need a person to accept them before they join the task system.", "level": "strong" }, "companyMemory": { "summary": "Zoom context plus connected-source search in ZoomMate", "detail": "Built-in Zoom AI draws on meetings, chat, docs, mail, and other authorized Zoom sources. ZoomMate adds cited agentic search across the web and connected systems such as Salesforce, Jira, Slack, ServiceNow, Google, and Microsoft. It is broad context, though not organized primarily as meeting-specific person and company timelines.", "level": "strong" }, "sharing": { "summary": "Automatic Zoom summary sharing; personal My Notes stay private", "detail": "Account and group settings can automatically share Zoom meeting summaries with the host, internal invitees, or all invitees. My Notes starts private and must be shared manually into Zoom or Slack destinations, so behavior depends on the capture path.", "level": "available" }, "automations": { "summary": "Zoom Tasks, native workflows, and newer agentic actions", "detail": "Paid Workplace users can turn meeting, call, chat, and mail context into Zoom Tasks; ZoomMate and Custom AI extend execution into connected systems such as Jira and ServiceNow. The core task workflow is strong, but suggested meeting tasks often require review, while deeper cross-app orchestration belongs to separately licensed products.", "level": "strong" }, "integrations": { "summary": "Deep Zoom ecosystem plus app marketplace and third-party support", "detail": "Native suite integration is the advantage. Buyers with a mixed stack should map how meeting outcomes reach their CRM, issue tracker, and knowledge base without manual copying.", "level": "strong" }, "agentsAndApi": { "summary": "Broad APIs plus product-specific remote MCP servers", "detail": "Zoom APIs retrieve meeting summaries, recordings, transcripts, and My Notes content. Product-specific remote MCP servers let external agents search meetings and retrieve summaries, recordings, playback links, transcripts, next steps, chat, Canvas, and My Notes, with OAuth scopes and relevant product licenses. Access depends on the relevant Zoom product, license, and OAuth permissions.", "level": "strong" }, "admin": { "summary": "Mature enterprise Zoom controls with feature-specific settings", "detail": "Enterprise administration is strong but settings and entitlements are complex across recordings, AI Companion, My Notes, third-party notetakers, regions, model routing, and retention. Zoom does not train on customer communications content; Zoom-hosted-only and zero-retention modes are available through account-team configuration for supported features.", "level": "strong" }, "languages": { "summary": "Broad multilingual support, varying by AI feature", "detail": "Zoom supports many spoken languages across transcription and AI features, but coverage is feature-specific. Confirm the exact meeting-summary and question-answering language needed.", "level": "strong" } }, "sources": [ { "label": "Zoom AI and ZoomMate overview", "url": "https://www.zoom.com/en/products/ai-assistant/", "note": "Current ZoomMate, My Notes, free allowance, agentic workflow, credit, and connected-source capabilities." }, { "label": "Zoom AI and ZoomMate transition", "url": "https://www.zoom.com/en/blog/zoom-ai-companion-zoommate/", "note": "Retirement of the AI Companion feature brand, continued built-in Zoom AI, and ZoomMate as the separate agentic product." }, { "label": "Zoom AI and My Notes pricing", "url": "https://zoom.us/pricing/aic", "note": "Basic allowances, paid Workplace inclusion, My Notes, ZoomMate licensing, and AI-credit packaging." }, { "label": "Zoom third-party meeting support", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080354", "note": "Google Meet/Teams calendar requirements, visible bot, and paid-plan eligibility." }, { "label": "Zoom agentic AI announcement", "url": "https://news.zoom.com/zooms-new-agentic-ai-capabilities-supercharge-focus-and-productivity/", "note": "February 2026 My Notes, mobile voice recorder, third-party, and workflow expansion." }, { "label": "Zoom My Notes mobile", "url": "https://news.zoom.com/my-notes-on-mobile/", "note": "May 2026 in-person capture, privacy, sync, and sharing destinations." }, { "label": "Zoom My Notes help", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083849", "note": "Desktop/mobile requirements, third-party mobile limits, recording defaults, privacy, transcript, and sharing behavior." }, { "label": "Zoom Voice Recorder", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080794", "note": "Mobile in-person audio, transcript, summary, speaker-name editing, language scope, and account requirements." }, { "label": "Zoom Smart Name Tags", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0082489", "note": "Admin-controlled voice-profile enrollment and automatic naming in Voice Recorder transcripts." }, { "label": "Zoom Tasks", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0078289", "note": "AI task recommendations from meetings and calls, acceptance flow, assignment, source grouping, completion, due dates, priorities, and generated execution steps." }, { "label": "Zoom My Notes API", "url": "https://developers.zoom.us/docs/my-notes/", "note": "Programmatic access to My Notes content, transcripts, action items, and external workflows." }, { "label": "Zoom meeting APIs", "url": "https://developers.zoom.us/docs/api/meetings/", "note": "Meeting-summary, recording, transcript, and AI Companion controls and scopes." }, { "label": "Zoom remote MCP servers", "url": "https://developers.zoom.us/docs/mcp/servers/", "note": "Product-specific remote MCP endpoints, OAuth, rate limits, and supported interaction model." }, { "label": "Zoom for Claude connector", "url": "https://developers.zoom.us/docs/mcp/plug-ins-and-connectors/claude-connector/", "note": "Meeting search plus summaries, recordings, transcripts, playback links, next steps, My Notes, chat, and Canvas access." }, { "label": "Zoom meeting-summary settings", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057960", "note": "Account and group defaults for automatically sharing meeting summaries with hosts and invitees." }, { "label": "Zoom AI Companion security and privacy", "url": "https://library.zoom.com/ai/ai-whitepaper", "note": "No-training commitment, model-provider routing, regional processing, temporary retention, and zero-retention options." } ] } ], "dimensions": [ { "key": "capture", "label": "Capture options", "lead": "Both products document broad support for capture options, with different scope and plan limits.", "analysis": "Fireflies: Fireflies has unusually broad capture. The modes differ: desktop bot-free capture works across apps but drops stored media and named speaker labels; the bot preserves the richer meeting record. Zoom AI: Zoom meetings get the most native experience. Calendar-connected Google Meet and Teams sessions can use a visible bot, while desktop My Notes captures microphone and system audio without joining the call. iOS and Android also have a dedicated Voice Recorder for room conversations.", "productA": { "id": "fireflies-ai", "name": "Fireflies.ai", "summary": "Bot, bot-free desktop, mobile, and SDK-based capture", "detail": "Fireflies has unusually broad capture. The modes differ: desktop bot-free capture works across apps but drops stored media and named speaker labels; the bot preserves the richer meeting record.", "level": "strong", "sources": [ { "label": "Fireflies bot-free desktop recording", "url": "https://guide.fireflies.ai/articles/6666374717-how-to-record-meetings-without-a-bot-on-the-fireflies-desktop-app", "note": "No AV files, generic speakers, and Sales Assist limitation." }, { "label": "Fireflies desktop app", "url": "https://guide.fireflies.ai/articles/1208704416-getting-started-with-the-fireflies-desktop-app", "note": "Capture modes, Live Assist, and bot versus botless behavior." } ] }, "productB": { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "summary": "Native Zoom, a third-party bot, bot-free desktop My Notes, and mobile voice recording", "detail": "Zoom meetings get the most native experience. Calendar-connected Google Meet and Teams sessions can use a visible bot, while desktop My Notes captures microphone and system audio without joining the call. iOS and Android also have a dedicated Voice Recorder for room conversations.", "level": "strong", "sources": [ { "label": "Zoom third-party meeting support", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080354", "note": "Google Meet/Teams calendar requirements, visible bot, and paid-plan eligibility." }, { "label": "Zoom My Notes help", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083849", "note": "Desktop/mobile requirements, third-party mobile limits, recording defaults, privacy, transcript, and sharing behavior." }, { "label": "Zoom Voice Recorder", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080794", "note": "Mobile in-person audio, transcript, summary, speaker-name editing, language scope, and account requirements." } ] } }, { "key": "platforms", "label": "Desktop and mobile", "lead": "Both products document broad support for desktop and mobile, with different scope and plan limits.", "analysis": "Fireflies: Desktop supports system-audio recording and live assistance. Mobile supports in-person recording, reviewing meetings, search, sharing, and tasks. Zoom AI: Zoom’s app footprint is broad. Exact AI feature availability varies by app, account, plan, region, and whether the meeting is native Zoom or third-party.", "productA": { "id": "fireflies-ai", "name": "Fireflies.ai", "summary": "Web, macOS, Windows, iOS, and Android", "detail": "Desktop supports system-audio recording and live assistance. Mobile supports in-person recording, reviewing meetings, search, sharing, and tasks.", "level": "strong", "sources": [ { "label": "Fireflies desktop app", "url": "https://guide.fireflies.ai/articles/1208704416-getting-started-with-the-fireflies-desktop-app", "note": "Capture modes, Live Assist, and bot versus botless behavior." }, { "label": "Fireflies mobile app", "url": "https://guide.fireflies.ai/articles/8937818258-learn-about-fireflies-mobile-app", "note": "iOS/Android in-person recording, search, sharing, and tasks." } ] }, "productB": { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "summary": "Zoom desktop/mobile plus My Notes across common meeting platforms", "detail": "Zoom’s app footprint is broad. Exact AI feature availability varies by app, account, plan, region, and whether the meeting is native Zoom or third-party.", "level": "strong", "sources": [ { "label": "Zoom My Notes help", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083849", "note": "Desktop/mobile requirements, third-party mobile limits, recording defaults, privacy, transcript, and sharing behavior." }, { "label": "Zoom Voice Recorder", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080794", "note": "Mobile in-person audio, transcript, summary, speaker-name editing, language scope, and account requirements." } ] } }, { "key": "inPerson", "label": "In-person capture and speaker labels", "lead": "Both products document broad support for in-person capture and speaker labels, with different scope and plan limits.", "analysis": "Fireflies: iOS and Android can capture in-person conversations. Fireflies documents that mobile recordings often do not auto-detect speakers, so names may need manual correction. Bot-free desktop can also hear room/system audio, with its own media and generic-label caveats. Zoom AI: Mobile My Notes can transcribe a room and deletes its recording by default unless cloud saving is enabled. Voice Recorder keeps audio, transcript, and summary. It uses generic editable labels by default; when an admin enables Smart Name Tags, enrolled voice profiles can be named automatically. It currently supports twelve summary languages and requires cloud recording plus related transcript settings.", "productA": { "id": "fireflies-ai", "name": "Fireflies.ai", "summary": "Mobile and desktop room capture", "detail": "iOS and Android can capture in-person conversations. Fireflies documents that mobile recordings often do not auto-detect speakers, so names may need manual correction. Bot-free desktop can also hear room/system audio, with its own media and generic-label caveats.", "level": "strong", "sources": [ { "label": "Fireflies mobile app", "url": "https://guide.fireflies.ai/articles/8937818258-learn-about-fireflies-mobile-app", "note": "iOS/Android in-person recording, search, sharing, and tasks." }, { "label": "Fireflies speaker labels", "url": "https://guide.fireflies.ai/articles/4994477228-how-to-edit-speaker-labels-or-names-in-a-transcript", "note": "Manual corrections and the mobile-recording speaker-detection caveat." } ] }, "productB": { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "summary": "Mobile My Notes and a dedicated Voice Recorder", "detail": "Mobile My Notes can transcribe a room and deletes its recording by default unless cloud saving is enabled. Voice Recorder keeps audio, transcript, and summary. It uses generic editable labels by default; when an admin enables Smart Name Tags, enrolled voice profiles can be named automatically. It currently supports twelve summary languages and requires cloud recording plus related transcript settings.", "level": "strong", "sources": [ { "label": "Zoom My Notes help", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083849", "note": "Desktop/mobile requirements, third-party mobile limits, recording defaults, privacy, transcript, and sharing behavior." }, { "label": "Zoom Voice Recorder", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080794", "note": "Mobile in-person audio, transcript, summary, speaker-name editing, language scope, and account requirements." }, { "label": "Zoom Smart Name Tags", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0082489", "note": "Admin-controlled voice-profile enrollment and automatic naming in Voice Recorder transcripts." } ] } }, { "key": "recordings", "label": "Recordings, playback, and clips", "lead": "Zoom AI has broader documented support for recordings, playback, and clips.", "analysis": "Fireflies: This is the key evaluation detail: bot meetings can preserve audio/video and named speakers, while desktop bot-free mode produces notes/transcript without recording files and uses Speaker 1/Speaker 2 labels. Zoom AI: Zoom recordings have strong transcript and playback integration. Mobile Voice Recorder keeps audio, while mobile My Notes deletes audio by default unless an admin enables cloud saving. Media behavior therefore depends on the exact capture path and account settings.", "productA": { "id": "fireflies-ai", "name": "Fireflies.ai", "summary": "Bot mode saves AV; bot-free desktop saves neither", "detail": "This is the key evaluation detail: bot meetings can preserve audio/video and named speakers, while desktop bot-free mode produces notes/transcript without recording files and uses Speaker 1/Speaker 2 labels.", "level": "available", "sources": [ { "label": "Fireflies bot-free desktop recording", "url": "https://guide.fireflies.ai/articles/6666374717-how-to-record-meetings-without-a-bot-on-the-fireflies-desktop-app", "note": "No AV files, generic speakers, and Sales Assist limitation." } ] }, "productB": { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "summary": "Rich Zoom cloud recordings; third-party and personal-note behavior varies", "detail": "Zoom recordings have strong transcript and playback integration. Mobile Voice Recorder keeps audio, while mobile My Notes deletes audio by default unless an admin enables cloud saving. Media behavior therefore depends on the exact capture path and account settings.", "level": "strong", "sources": [ { "label": "Zoom My Notes help", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083849", "note": "Desktop/mobile requirements, third-party mobile limits, recording defaults, privacy, transcript, and sharing behavior." }, { "label": "Zoom Voice Recorder", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080794", "note": "Mobile in-person audio, transcript, summary, speaker-name editing, language scope, and account requirements." } ] } }, { "key": "notesAndSearch", "label": "Notes, action items, and search", "lead": "Both products document broad support for notes, action items, and search, with different scope and plan limits.", "analysis": "Fireflies: Fireflies offers meeting search, AI apps, and live assistance. It automatically creates and assigns meeting tasks, lets teams manage all accessible tasks in one feed, and can turn action items into trackable work in several project tools. Usage credits and plan gates still apply to advanced AI apps and assistant capabilities. Zoom AI: Built-in Zoom AI can summarize, answer questions, draft follow-up, and work across Zoom content. Zoom Tasks adds a central personal, team, and project task system: meeting and call summaries recommend source-linked work that can be assigned, prioritized, completed, grouped, and expanded into AI-generated steps. Suggested meeting tasks typically need a person to accept them before they join the task system.", "productA": { "id": "fireflies-ai", "name": "Fireflies.ai", "summary": "Notes, search, and a workspace-wide assigned task feed", "detail": "Fireflies offers meeting search, AI apps, and live assistance. It automatically creates and assigns meeting tasks, lets teams manage all accessible tasks in one feed, and can turn action items into trackable work in several project tools. Usage credits and plan gates still apply to advanced AI apps and assistant capabilities.", "level": "strong", "sources": [ { "label": "Fireflies pricing guide", "url": "https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans", "note": "July 2026 prices and plan structure." }, { "label": "Fireflies AI credits", "url": "https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms", "note": "Workspace-pooled credit allowances, non-seat scaling, and add-on behavior." }, { "label": "Fireflies Tasks Feed", "url": "https://guide.fireflies.ai/articles/1574234155-learn-about-the-tasks-feed", "note": "Automatic task generation and assignment, all-team task views, completion, reassignment, and project-tool handoff." } ] }, "productB": { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "summary": "Meeting summaries, My Notes, Zoom Tasks, and Zoom-wide AI", "detail": "Built-in Zoom AI can summarize, answer questions, draft follow-up, and work across Zoom content. Zoom Tasks adds a central personal, team, and project task system: meeting and call summaries recommend source-linked work that can be assigned, prioritized, completed, grouped, and expanded into AI-generated steps. Suggested meeting tasks typically need a person to accept them before they join the task system.", "level": "strong", "sources": [ { "label": "Zoom AI and ZoomMate overview", "url": "https://www.zoom.com/en/products/ai-assistant/", "note": "Current ZoomMate, My Notes, free allowance, agentic workflow, credit, and connected-source capabilities." }, { "label": "Zoom My Notes help", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083849", "note": "Desktop/mobile requirements, third-party mobile limits, recording defaults, privacy, transcript, and sharing behavior." }, { "label": "Zoom Tasks", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0078289", "note": "AI task recommendations from meetings and calls, acceptance flow, assignment, source grouping, completion, due dates, priorities, and generated execution steps." } ] } }, { "key": "companyMemory", "label": "People, companies, and context", "lead": "Zoom AI has broader documented support for people, companies, and context.", "analysis": "Fireflies: The meeting library is searchable and collaborative, but the product is less centered on a unified relationship timeline combining meetings, email, calendar, people, and companies. Zoom AI: Built-in Zoom AI draws on meetings, chat, docs, mail, and other authorized Zoom sources. ZoomMate adds cited agentic search across the web and connected systems such as Salesforce, Jira, Slack, ServiceNow, Google, and Microsoft. It is broad context, though not organized primarily as meeting-specific person and company timelines.", "productA": { "id": "fireflies-ai", "name": "Fireflies.ai", "summary": "Meeting channels and cross-meeting search", "detail": "The meeting library is searchable and collaborative, but the product is less centered on a unified relationship timeline combining meetings, email, calendar, people, and companies.", "level": "available", "sources": [ { "label": "Fireflies pricing guide", "url": "https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans", "note": "July 2026 prices and plan structure." } ] }, "productB": { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "summary": "Zoom context plus connected-source search in ZoomMate", "detail": "Built-in Zoom AI draws on meetings, chat, docs, mail, and other authorized Zoom sources. ZoomMate adds cited agentic search across the web and connected systems such as Salesforce, Jira, Slack, ServiceNow, Google, and Microsoft. It is broad context, though not organized primarily as meeting-specific person and company timelines.", "level": "strong", "sources": [ { "label": "Zoom AI and ZoomMate overview", "url": "https://www.zoom.com/en/products/ai-assistant/", "note": "Current ZoomMate, My Notes, free allowance, agentic workflow, credit, and connected-source capabilities." }, { "label": "Zoom AI and ZoomMate transition", "url": "https://www.zoom.com/en/blog/zoom-ai-companion-zoommate/", "note": "Retirement of the AI Companion feature brand, continued built-in Zoom AI, and ZoomMate as the separate agentic product." }, { "label": "Zoom agentic AI announcement", "url": "https://news.zoom.com/zooms-new-agentic-ai-capabilities-supercharge-focus-and-productivity/", "note": "February 2026 My Notes, mobile voice recorder, third-party, and workflow expansion." } ] } }, { "key": "sharing", "label": "Automatic sharing and workspace defaults", "lead": "Fireflies has broader documented support for automatic sharing and workspace defaults.", "analysis": "Fireflies: Enterprise admins can match meeting title, host, participants, or internal/external type, then route to a channel, share with users or teams, or enforce privacy. Recaps default to teammates plus anyone with the link; review that setting before rollout. Zoom AI: Account and group settings can automatically share Zoom meeting summaries with the host, internal invitees, or all invitees. My Notes starts private and must be shared manually into Zoom or Slack destinations, so behavior depends on the capture path.", "productA": { "id": "fireflies-ai", "name": "Fireflies.ai", "summary": "Enterprise rules can auto-route, share, and enforce privacy", "detail": "Enterprise admins can match meeting title, host, participants, or internal/external type, then route to a channel, share with users or teams, or enforce privacy. Recaps default to teammates plus anyone with the link; review that setting before rollout.", "level": "strong", "sources": [ { "label": "Fireflies Rules Engine", "url": "https://guide.fireflies.ai/articles/4608292950-learn-about-the-rules-engine-feature", "note": "Enterprise conditions and actions for routing, automatic sharing, privacy enforcement, and deletion." }, { "label": "Fireflies recap privacy defaults", "url": "https://guide.fireflies.ai/articles/5319481450-how-to-configure-privacy-settings-for-your-meeting-recaps", "note": "Default teammates-and-link visibility, narrower audience choices, and retroactive privacy changes." } ] }, "productB": { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "summary": "Automatic Zoom summary sharing; personal My Notes stay private", "detail": "Account and group settings can automatically share Zoom meeting summaries with the host, internal invitees, or all invitees. My Notes starts private and must be shared manually into Zoom or Slack destinations, so behavior depends on the capture path.", "level": "available", "sources": [ { "label": "Zoom meeting-summary settings", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057960", "note": "Account and group defaults for automatically sharing meeting summaries with hosts and invitees." }, { "label": "Zoom My Notes help", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083849", "note": "Desktop/mobile requirements, third-party mobile limits, recording defaults, privacy, transcript, and sharing behavior." } ] } }, { "key": "automations", "label": "Automations", "lead": "Both products document broad support for automations, with different scope and plan limits.", "analysis": "Fireflies: Fireflies can automatically create and assign tasks, then route them to Linear, Asana, Monday.com, Planner, Salesforce, and other systems with meeting filters on eligible plans. It also supports specialized AI apps. The experience spans several feature systems rather than one simple general condition/action canvas. Zoom AI: Paid Workplace users can turn meeting, call, chat, and mail context into Zoom Tasks; ZoomMate and Custom AI extend execution into connected systems such as Jira and ServiceNow. The core task workflow is strong, but suggested meeting tasks often require review, while deeper cross-app orchestration belongs to separately licensed products.", "productA": { "id": "fireflies-ai", "name": "Fireflies.ai", "summary": "Meeting rules, AI apps, CRM workflows, and automatic task handoff", "detail": "Fireflies can automatically create and assign tasks, then route them to Linear, Asana, Monday.com, Planner, Salesforce, and other systems with meeting filters on eligible plans. It also supports specialized AI apps. The experience spans several feature systems rather than one simple general condition/action canvas.", "level": "strong", "sources": [ { "label": "Fireflies Rules Engine", "url": "https://guide.fireflies.ai/articles/4608292950-learn-about-the-rules-engine-feature", "note": "Enterprise conditions and actions for routing, automatic sharing, privacy enforcement, and deletion." }, { "label": "Fireflies pricing guide", "url": "https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans", "note": "July 2026 prices and plan structure." }, { "label": "Fireflies Tasks Feed", "url": "https://guide.fireflies.ai/articles/1574234155-learn-about-the-tasks-feed", "note": "Automatic task generation and assignment, all-team task views, completion, reassignment, and project-tool handoff." }, { "label": "Fireflies Linear integration", "url": "https://guide.fireflies.ai/articles/8360629677-how-to-integrate-linear-with-fireflies", "note": "Automatic issue creation, project and status routing, assigned-task filtering, and meeting-rule conditions." } ] }, "productB": { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "summary": "Zoom Tasks, native workflows, and newer agentic actions", "detail": "Paid Workplace users can turn meeting, call, chat, and mail context into Zoom Tasks; ZoomMate and Custom AI extend execution into connected systems such as Jira and ServiceNow. The core task workflow is strong, but suggested meeting tasks often require review, while deeper cross-app orchestration belongs to separately licensed products.", "level": "strong", "sources": [ { "label": "Zoom agentic AI announcement", "url": "https://news.zoom.com/zooms-new-agentic-ai-capabilities-supercharge-focus-and-productivity/", "note": "February 2026 My Notes, mobile voice recorder, third-party, and workflow expansion." }, { "label": "Zoom Tasks", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0078289", "note": "AI task recommendations from meetings and calls, acceptance flow, assignment, source grouping, completion, due dates, priorities, and generated execution steps." } ] } }, { "key": "integrations", "label": "Integrations", "lead": "Both products document broad support for integrations, with different scope and plan limits.", "analysis": "Fireflies: Breadth is a major advantage across CRM, collaboration, storage, dialers, and productivity tools. Verify the plan required for each connector and direction of sync. Zoom AI: Native suite integration is the advantage. Buyers with a mixed stack should map how meeting outcomes reach their CRM, issue tracker, and knowledge base without manual copying.", "productA": { "id": "fireflies-ai", "name": "Fireflies.ai", "summary": "100+ integrations plus Zapier and API", "detail": "Breadth is a major advantage across CRM, collaboration, storage, dialers, and productivity tools. Verify the plan required for each connector and direction of sync.", "level": "strong", "sources": [ { "label": "Fireflies integration directory", "url": "https://fireflies.ai/integrations", "note": "Current first-party directory advertising 100+ integrations across CRM, project, collaboration, storage, and other categories." }, { "label": "Fireflies Linear integration", "url": "https://guide.fireflies.ai/articles/8360629677-how-to-integrate-linear-with-fireflies", "note": "Automatic issue creation, project and status routing, assigned-task filtering, and meeting-rule conditions." } ] }, "productB": { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "summary": "Deep Zoom ecosystem plus app marketplace and third-party support", "detail": "Native suite integration is the advantage. Buyers with a mixed stack should map how meeting outcomes reach their CRM, issue tracker, and knowledge base without manual copying.", "level": "strong", "sources": [ { "label": "Zoom AI and ZoomMate overview", "url": "https://www.zoom.com/en/products/ai-assistant/", "note": "Current ZoomMate, My Notes, free allowance, agentic workflow, credit, and connected-source capabilities." }, { "label": "Zoom agentic AI announcement", "url": "https://news.zoom.com/zooms-new-agentic-ai-capabilities-supercharge-focus-and-productivity/", "note": "February 2026 My Notes, mobile voice recorder, third-party, and workflow expansion." } ] } }, { "key": "agentsAndApi", "label": "API, MCP, CLI, and data portability", "lead": "Both products document broad support for API, MCP, CLI, and data portability, with different scope and plan limits.", "analysis": "Fireflies: Fireflies exposes transcripts and core meeting data through GraphQL plus webhooks for custom integrations. Its OAuth or API-key remote MCP server can retrieve full transcripts, summaries, action items, active meetings, analytics, soundbites, channels, and user data; it can also share, rename, organize, and clip meetings. Some advanced search and fetch tools remain experimental. Super Summary and Custom Apps data are still absent from the documented GraphQL API, and content passed into an external AI follows that provider’s retention terms. Zoom AI: Zoom APIs retrieve meeting summaries, recordings, transcripts, and My Notes content. Product-specific remote MCP servers let external agents search meetings and retrieve summaries, recordings, playback links, transcripts, next steps, chat, Canvas, and My Notes, with OAuth scopes and relevant product licenses. Access depends on the relevant Zoom product, license, and OAuth permissions.", "productA": { "id": "fireflies-ai", "name": "Fireflies.ai", "summary": "GraphQL API, webhooks, and a rich remote MCP server", "detail": "Fireflies exposes transcripts and core meeting data through GraphQL plus webhooks for custom integrations. Its OAuth or API-key remote MCP server can retrieve full transcripts, summaries, action items, active meetings, analytics, soundbites, channels, and user data; it can also share, rename, organize, and clip meetings. Some advanced search and fetch tools remain experimental. Super Summary and Custom Apps data are still absent from the documented GraphQL API, and content passed into an external AI follows that provider’s retention terms.", "level": "strong", "sources": [ { "label": "Fireflies API", "url": "https://docs.fireflies.ai/introduction", "note": "GraphQL authentication, user/admin scope, available meeting data, and current Super Summary/Custom Apps gaps." }, { "label": "Fireflies MCP tools", "url": "https://docs.fireflies.ai/mcp-tools/overview", "note": "Remote MCP authentication, full meeting-data access, read/write tools, and experimental-tool status." } ] }, "productB": { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "summary": "Broad APIs plus product-specific remote MCP servers", "detail": "Zoom APIs retrieve meeting summaries, recordings, transcripts, and My Notes content. Product-specific remote MCP servers let external agents search meetings and retrieve summaries, recordings, playback links, transcripts, next steps, chat, Canvas, and My Notes, with OAuth scopes and relevant product licenses. Access depends on the relevant Zoom product, license, and OAuth permissions.", "level": "strong", "sources": [ { "label": "Zoom My Notes API", "url": "https://developers.zoom.us/docs/my-notes/", "note": "Programmatic access to My Notes content, transcripts, action items, and external workflows." }, { "label": "Zoom meeting APIs", "url": "https://developers.zoom.us/docs/api/meetings/", "note": "Meeting-summary, recording, transcript, and AI Companion controls and scopes." }, { "label": "Zoom remote MCP servers", "url": "https://developers.zoom.us/docs/mcp/servers/", "note": "Product-specific remote MCP endpoints, OAuth, rate limits, and supported interaction model." }, { "label": "Zoom for Claude connector", "url": "https://developers.zoom.us/docs/mcp/plug-ins-and-connectors/claude-connector/", "note": "Meeting search plus summaries, recordings, transcripts, playback links, next steps, My Notes, chat, and Canvas access." } ] } }, { "key": "admin", "label": "Security, privacy, and admin", "lead": "Both products document broad support for security, privacy, and admin, with different scope and plan limits.", "analysis": "Fireflies: Enterprise adds SSO/SCIM, Rules Engine governance, custom retention, and private storage. Its Super Admin role can access every workspace meeting, including “Only Me” content—useful for compliance, but a material privacy-policy decision. Fireflies says meeting content is never used for internal or external model training. Zoom AI: Enterprise administration is strong but settings and entitlements are complex across recordings, AI Companion, My Notes, third-party notetakers, regions, model routing, and retention. Zoom does not train on customer communications content; Zoom-hosted-only and zero-retention modes are available through account-team configuration for supported features.", "productA": { "id": "fireflies-ai", "name": "Fireflies.ai", "summary": "Business and Enterprise governance", "detail": "Enterprise adds SSO/SCIM, Rules Engine governance, custom retention, and private storage. Its Super Admin role can access every workspace meeting, including “Only Me” content—useful for compliance, but a material privacy-policy decision. Fireflies says meeting content is never used for internal or external model training.", "level": "strong", "sources": [ { "label": "Fireflies pricing guide", "url": "https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans", "note": "July 2026 prices and plan structure." }, { "label": "Fireflies storage limits", "url": "https://guide.fireflies.ai/articles/4777633252-learn-about-meeting-storage-limits", "note": "Current storage limits by plan; its Free figure conflicts with an older Free-plan article." }, { "label": "Fireflies Rules Engine", "url": "https://guide.fireflies.ai/articles/4608292950-learn-about-the-rules-engine-feature", "note": "Enterprise conditions and actions for routing, automatic sharing, privacy enforcement, and deletion." }, { "label": "Fireflies data safety", "url": "https://guide.fireflies.ai/articles/2154538358-policy-on-keeping-information-safe", "note": "No-training and third-party zero-retention commitments plus governance controls." }, { "label": "Fireflies compliance recording modes", "url": "https://guide.fireflies.ai/articles/3598930706-set-up-transcript-only-mode-for-compliance", "note": "Full-record, text-only, summary-only, and summary-plus-audio retention modes." }, { "label": "Fireflies Enterprise controls", "url": "https://guide.fireflies.ai/articles/4771323041-learn-about-fireflies-enterprise-plan", "note": "SSO, SCIM, private storage, retention, and Super Admin access behavior." } ] }, "productB": { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "summary": "Mature enterprise Zoom controls with feature-specific settings", "detail": "Enterprise administration is strong but settings and entitlements are complex across recordings, AI Companion, My Notes, third-party notetakers, regions, model routing, and retention. Zoom does not train on customer communications content; Zoom-hosted-only and zero-retention modes are available through account-team configuration for supported features.", "level": "strong", "sources": [ { "label": "Zoom AI and ZoomMate overview", "url": "https://www.zoom.com/en/products/ai-assistant/", "note": "Current ZoomMate, My Notes, free allowance, agentic workflow, credit, and connected-source capabilities." }, { "label": "Zoom meeting-summary settings", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057960", "note": "Account and group defaults for automatically sharing meeting summaries with hosts and invitees." }, { "label": "Zoom AI Companion security and privacy", "url": "https://library.zoom.com/ai/ai-whitepaper", "note": "No-training commitment, model-provider routing, regional processing, temporary retention, and zero-retention options." } ] } }, { "key": "languages", "label": "Languages", "lead": "Both products document broad support for languages, with different scope and plan limits.", "analysis": "Fireflies: Fireflies advertises broad transcription coverage. Real-world speaker separation and accuracy still depend on capture mode, room acoustics, accents, and vocabulary. Zoom AI: Zoom supports many spoken languages across transcription and AI features, but coverage is feature-specific. Confirm the exact meeting-summary and question-answering language needed.", "productA": { "id": "fireflies-ai", "name": "Fireflies.ai", "summary": "100+ languages advertised", "detail": "Fireflies advertises broad transcription coverage. Real-world speaker separation and accuracy still depend on capture mode, room acoustics, accents, and vocabulary.", "level": "strong", "sources": [ { "label": "Fireflies pricing guide", "url": "https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans", "note": "July 2026 prices and plan structure." } ] }, "productB": { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "summary": "Broad multilingual support, varying by AI feature", "detail": "Zoom supports many spoken languages across transcription and AI features, but coverage is feature-specific. Confirm the exact meeting-summary and question-answering language needed.", "level": "strong", "sources": [ { "label": "Zoom AI and ZoomMate overview", "url": "https://www.zoom.com/en/products/ai-assistant/", "note": "Current ZoomMate, My Notes, free allowance, agentic workflow, credit, and connected-source capabilities." }, { "label": "Zoom Voice Recorder", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080794", "note": "Mobile in-person audio, transcript, summary, speaker-name editing, language scope, and account requirements." } ] } } ], "directComparison": null, "thirdOption": { "product": { "id": "circleback", "name": "Circleback", "shortName": "Circleback", "logoPath": "/logos/circleback_square.png", "website": "https://circleback.ai", "tagline": "Every meeting becomes useful company memory.", "positioning": "Circleback records online meetings with a meeting bot or bot-free desktop app, then turns them into detailed notes, speaker-labeled transcripts, and automatically assigned action items. Automatic sharing, search, and automations turn those meetings into shared company memory. People and AI agents can use the same complete record through the app, API, MCP, and CLI. In-person conversations captured on mobile or Apple Watch, plus imported recordings, flow through the same system.", "bestFor": "Teams across sales, product, engineering, recruiting, customer success, and leadership that need shared meeting notes, assigned follow-up, and automations—with the full record available to people and AI agents.", "lessIdealFor": "People who only need occasional transcripts, or sales organizations buying primarily for forecasting and rep coaching.", "decisionSummary": { "fit": "Online meeting notes, follow-through, and shared company memory", "chooseFor": [ "Detailed notes and labeled transcripts", "Full meeting data via API, MCP, and CLI" ], "watchFor": [ "Paid plans are per user", "Not a forecasting suite" ] }, "pricing": { "headline": "Free; Pro from $15/user/month annually; Business from $25/user/month annually; Enterprise $35/user/month, billed annually", "detail": "Free includes unlimited meetings and members with 30 days of meeting and recording history, limited automations, and API, MCP, and CLI access. Pro adds automations with all integrations, including Notion, HubSpot, Salesforce, Attio, webhooks, and many more apps, plus custom AI insights. Paid prices are per user/month: Pro is $15 with annual billing or $18 month-to-month; Business is $25 or $29; Enterprise is $35 with annual billing only. See https://circleback.ai/pricing for current plan packaging.", "freePlan": "Free includes unlimited meetings and members, with 30 days of meeting and recording history, limited automations, and API, MCP, and CLI access." }, "strengths": [ "Record online meetings with a meeting bot or bot-free desktop app. In-person and imported recordings get the same speaker-labeled transcripts. Keep the recording for playback, or retain just the notes and transcript.", "The notes are detailed enough to stand alone, while automatically assigned action items stay trackable across the workspace and can become issues in Linear or another work tracker.", "Conditional automatic sharing, company context, free viewers, enforced defaults, and actions in connected apps make each meeting useful beyond the person who recorded it.", "Circleback is built for people and AI agents. The complete meeting record available to a person—including the recording, full speaker-labeled transcript, notes, action items, attendees, people, and companies—is also available programmatically through the public API, MCP, and CLI.", "Security controls include encryption at rest and in transit, SOC 2 Type II, EU-U.S. Data Privacy Framework certification, GDPR support, and HIPAA compliance. Customer data is never used to train models, and an external infrastructure pentest report is available through the security portal.", "For in-person conversations, one tap on your phone’s Lock Screen widget or Apple Watch complication starts recording; a configured iPhone Action button starts it with a press and hold. There is no separate recorder to buy, carry, or charge." ], "tradeoffs": [ "The Free plan has shorter history and limited automations. Pro adds automations with all integrations, including Notion, HubSpot, Salesforce, Attio, webhooks, and many more apps, plus custom AI insights. A solo user who only wants occasional transcripts may find a more generous free recorder elsewhere.", "It is not a sales forecasting suite. Gong goes further on deal inspection, rep coaching, and forecasting.", "It is not a live meeting coach. Read AI goes further on real-time engagement and sentiment signals, while Krisp specializes in cleaning up audio before it reaches the transcript.", "Circleback’s primary processing operations are in the United States. A company with a hard regional-hosting or on-premises requirement should confirm fit during security review." ], "chooseIf": [ "You want online meetings captured with or without a bot, with the same speaker-labeled record for in-person conversations and imported recordings.", "You want notes that explain the meeting to someone who missed it, plus assigned action items in one shared list and your issue tracker.", "You want Circleback to look things up and do the next step in the apps where your team works.", "You want coworkers, ChatGPT, Claude, other agents, and your own tools to use the same company context.", "You also want quick in-person recording from your phone or Watch without a separate recorder." ], "features": { "capture": { "summary": "Online meetings with or without a bot; in-person recording too", "detail": "Use the meeting bot for Zoom, Google Meet, Teams, and Webex calls, or record online meetings locally on macOS or Windows without a bot. On desktop, click Record in the detected-meeting prompt. In-person recording on mobile or Apple Watch and imported phone calls join the same system. Every route produces speaker-labeled transcripts, notes, and assigned action items, with search, sharing, and automations in one workspace.", "level": "strong" }, "platforms": { "summary": "Web, macOS, Windows, iOS, Android, and Apple Watch", "detail": "macOS and Windows apps capture online meetings without a bot, including system audio and video, with recording from the detected-meeting prompt. The iOS and Android apps record in-person conversations and include Assistant. Apple Watch records from your wrist without the iPhone nearby. Every app sends recordings into the same Circleback meeting system.", "level": "strong" }, "inPerson": { "summary": "Phone, desktop, or Watch—with speaker labels", "detail": "Record in-person conversations from iOS, Android, macOS, Windows, or Apple Watch. For quick capture, tap your phone’s Lock Screen widget or Apple Watch complication, or press and hold your configured iPhone Action button. No separate recorder is needed. Recordings get the same speaker labels, notes, assigned action items, search, sharing, and automations as online meetings. Phone calls use an existing call recording imported into Circleback.", "level": "strong" }, "recordings": { "summary": "Optional recordings with playback, downloads, and clips", "detail": "Every capture route can keep the source recording with the meeting. Play it beside the transcript, download it, link to a moment, or make a clip. If you only want notes and the speaker-labeled transcript, turn recording storage off.", "level": "strong" }, "notesAndSearch": { "summary": "Detailed standalone notes, assigned action items, and cited search", "detail": "Circleback’s notes are designed to give someone who missed the meeting its context, decisions, and next steps. It automatically creates action items and assigns them when the conversation makes the owner clear. One workspace-wide list lets teams filter and complete tasks across meetings. Custom insights extract the fields a team needs, while Assistant searches meetings and connected email with citations.", "level": "strong" }, "companyMemory": { "summary": "Meeting and email history for each person and company", "detail": "Person and company pages combine rolling summaries, relationship timelines, emails, meetings, attendees, and upcoming events. Search and Assistant work across that context, so a conversation stays useful to the next person and the next team.", "level": "strong" }, "sharing": { "summary": "Conditional automatic sharing with workspace safeguards", "detail": "Automations can share matching meetings with specific people, teams, or the whole workspace based on titles, participants, invitee emails or domains, tags, and combined conditions. Admins can set or enforce default sharing access while members retain explicit controls for private or sensitive conversations.", "level": "strong" }, "automations": { "summary": "Conditional sharing, CRM updates, and task creation", "detail": "Run actions when meetings match conditions, extract the fields each team cares about, share notes, and route the result into the system where work happens. Sales can update the CRM; product and research can collect themes; engineering can open assigned issues in Linear or another tracker; recruiting and customer teams can route structured follow-up. Automations also post to Slack, call webhooks, and re-run against older meetings.", "level": "strong" }, "integrations": { "summary": "Search other apps, then do the work there", "detail": "Circleback Assistant can look up context and take actions in tools such as Linear, Notion, Asana, HubSpot, PostHog, Attio, Ashby, Intercom, and Plain. Automations can create Linear issues from assigned meeting action items, write action items to monday.com, and send outcomes to Slack, Salesforce, Zoho, and more. Connect additional tools through Zapier, Make, webhooks, or custom MCP servers.", "level": "strong" }, "agentsAndApi": { "summary": "The same complete meeting data for people and AI agents", "detail": "Circleback is built for people and AI agents. The complete meeting record a person can access—its full speaker-labeled transcript, recording, notes, action items, metadata, attendees, and related people and companies—is also available programmatically through the public API, MCP, and CLI. The API also supports action-item updates. MCP and CLI add search and retrieval across meetings, transcripts, action items, calendars, email, people, companies, and tags, and can update meetings and tags, share meetings, and create, update, or delete action items. Connect ChatGPT or Claude, build internal tools, or receive meeting data by webhook.", "level": "strong" }, "admin": { "summary": "Security, privacy, and workspace controls", "detail": "Customer data is encrypted at rest and in transit and never used to train models. Circleback is SOC 2 Type II, certified under the EU-U.S. Data Privacy Framework, supports GDPR obligations, and is HIPAA-compliant with BAAs available. The security portal includes compliance materials and an external infrastructure pentest report. Available controls include single sign-on (SAML or OIDC) and SCIM provisioning, configurable data retention and recording storage, enforced workspace and sharing settings, teams and roles, domain and API key access controls, centralized billing, usage reporting, and free viewer seats.", "level": "strong" }, "languages": { "summary": "100+ transcription languages", "detail": "Users can choose from more than 100 meeting languages and separately control the output language used for generated notes.", "level": "strong" } }, "sources": [ { "label": "Circleback product guide", "url": "https://circleback.ai/llms.txt", "note": "Capture modes, apps, search, automations, integrations, recordings, MCP, CLI, webhooks, and security resources." }, { "label": "Circleback pricing", "url": "https://circleback.ai/pricing", "note": "Current plan prices, included features, Business controls, Enterprise options, and free viewer seats." }, { "label": "Circleback recording guide", "url": "https://circleback.ai/docs/support/recording/getting-started-with-recording", "note": "Desktop, mobile, bot, and import capture paths for online and in-person conversations." }, { "label": "Circleback desktop recording", "url": "https://circleback.ai/docs/support/recording/desktop-app/record-meetings-with-the-desktop-app", "note": "Detected-meeting recording prompts, automatic recording, and bot-free desktop audio and video capture." }, { "label": "Circleback mobile recording shortcuts", "url": "https://circleback.ai/docs/support/recording/mobile-app/record-meetings-with-the-mobile-app", "note": "Mobile recording and links to widget and Action button setup guides." }, { "label": "Circleback iPhone Action button", "url": "https://circleback.ai/docs/support/recording/mobile-app/start-recording-with-the-action-button-on-iphone", "note": "Configure Controls → Circleback → Record, then press and hold to start recording." }, { "label": "Circleback Apple Watch complication", "url": "https://apps.apple.com/us/app/circleback-ai-meeting-notes/id6738971048", "note": "Publisher description documents one-tap Watch complication recording and the same transcript and notes as other meetings." }, { "label": "Circleback optional recording storage", "url": "https://circleback.ai/docs/support/recording/configure-whether-meeting-recordings-are-saved", "note": "Keep notes, action items, transcript, and insights while disabling stored audio and video." }, { "label": "Circleback mobile and Apple Watch apps", "url": "https://circleback.ai/mobile", "note": "iOS, Android, and Apple Watch capture for in-person meetings and conversations." }, { "label": "Circleback public API", "url": "https://circleback.ai/docs/api", "note": "Programmatic access to the complete meeting record available in Circleback, including notes, action items, transcripts, recordings, people, and companies." }, { "label": "Circleback MCP documentation", "url": "https://circleback.ai/docs/support/platform/circleback-mcp", "note": "Access from ChatGPT, Claude, Cursor, Codex, and other MCP clients to meetings, transcripts, action items, people, companies, calendar, email, and tags, plus write tools for meetings, tags, sharing, and action items." }, { "label": "Circleback CLI documentation", "url": "https://circleback.ai/docs/support/platform/circleback-cli", "note": "Command-line and JSON access to meetings, speaker-labeled transcripts, action items, calendars, email, people, companies, and cross-meeting action-item search." }, { "label": "Circleback Assistant connectors", "url": "https://circleback.ai/docs/support/assistant/ask-circleback-assistant", "note": "Search and take action in connected work apps from Circleback Assistant." }, { "label": "Circleback automatic sharing", "url": "https://circleback.ai/docs/support/automations/automatically-share-meetings-with-your-workspace", "note": "Conditional sharing by meeting title, participants, invitee emails or domains, and tags to people, teams, or the workspace." }, { "label": "Circleback enforced workspace settings", "url": "https://circleback.ai/docs/support/workspace-and-teams/default-and-enforced-workspace-settings", "note": "Admin-controlled defaults for sharing access, recording storage, joining preferences, and other meeting settings." }, { "label": "Circleback security and data processing", "url": "https://circleback.ai/dpa", "note": "Retention responsibilities, subprocessors, and United States primary processing operations." }, { "label": "Circleback security overview", "url": "https://circleback.ai/docs/support/security/security", "note": "Encryption at rest and in transit, SOC 2 Type II, no-training commitment, GDPR support, HIPAA compliance and BAA availability, EU-U.S. Data Privacy Framework certification, and an external infrastructure pentest." }, { "label": "Circleback security portal", "url": "https://security.circleback.ai/", "note": "Compliance materials, security controls, subprocessors, and an external infrastructure pentest report." }, { "label": "Circleback action items in Linear", "url": "https://circleback.ai/docs/support/automations/integrations/integrate-with-linear", "note": "Automatically create Linear issues from meeting action items and preserve the matched assignee." } ] }, "label": "A third option to consider" }, "faqs": [ { "question": "Which is better: Fireflies.ai or Zoom AI and ZoomMate?", "answer": "Fireflies is an independent assistant with a broad integration catalog. Zoom AI connects summaries and tasks with Zoom meetings, Team Chat, Docs, and Hub." }, { "question": "Which is less expensive, Fireflies.ai or Zoom AI and ZoomMate?", "answer": "Fireflies.ai: Free; Pro from $10/user/month annually. Zoom AI and ZoomMate: Limited My Notes is free; core Zoom AI is bundled with paid Workplace; ZoomMate is separate. Compare the paid seats, included usage, recording access, and admin features you actually need." }, { "question": "Can Fireflies.ai and Zoom AI and ZoomMate record without a bot?", "answer": "Fireflies.ai: Bot, bot-free desktop, mobile, and SDK-based capture. Zoom AI and ZoomMate: Native Zoom, a third-party bot, bot-free desktop My Notes, and mobile voice recording. Check whether your preferred recording method preserves video and speaker labels." }, { "question": "Which is better for a whole company?", "answer": "Compare automatic sharing, permissions, retention, and the defaults admins can enforce. Fireflies: Enterprise rules can auto-route, share, and enforce privacy. Zoom AI: Automatic Zoom summary sharing; personal My Notes stay private." }, { "question": "Can I access and move the full meeting data?", "answer": "Fireflies: GraphQL API, webhooks, and a rich remote MCP server. Zoom AI: Broad APIs plus product-specific remote MCP servers. Check the selected plan, authentication model, transcript scope, export format, and retention window for the workflow you need." }, { "question": "How was this comparison researched?", "answer": "We use first-party pricing pages, product pages, help docs, and release notes for both products. Links appear in each feature comparison and in the Sources section." } ], "variableMeasured": [ "Capture options", "Desktop and mobile", "In-person capture and speaker labels", "Recordings, playback, and clips", "Notes, action items, and search", "People, companies, and context", "Automatic sharing and workspace defaults", "Automations", "Integrations", "API, MCP, CLI, and data portability", "Security, privacy, and admin", "Languages" ], "sources": [ { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies pricing guide", "url": "https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans", "note": "July 2026 prices and plan structure." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies unlimited free transcripts", "url": "https://guide.fireflies.ai/articles/8632872350-how-to-get-unlimited-meeting-transcripts-on-fireflies-ai-s-free-plan", "note": "Auto-join and Share-all requirements for unlimited free transcription." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies storage limits", "url": "https://guide.fireflies.ai/articles/4777633252-learn-about-meeting-storage-limits", "note": "Current storage limits by plan; its Free figure conflicts with an older Free-plan article." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies bot-free desktop recording", "url": "https://guide.fireflies.ai/articles/6666374717-how-to-record-meetings-without-a-bot-on-the-fireflies-desktop-app", "note": "No AV files, generic speakers, and Sales Assist limitation." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies desktop app", "url": "https://guide.fireflies.ai/articles/1208704416-getting-started-with-the-fireflies-desktop-app", "note": "Capture modes, Live Assist, and bot versus botless behavior." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies mobile app", "url": "https://guide.fireflies.ai/articles/8937818258-learn-about-fireflies-mobile-app", "note": "iOS/Android in-person recording, search, sharing, and tasks." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies speaker labels", "url": "https://guide.fireflies.ai/articles/4994477228-how-to-edit-speaker-labels-or-names-in-a-transcript", "note": "Manual corrections and the mobile-recording speaker-detection caveat." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies API", "url": "https://docs.fireflies.ai/introduction", "note": "GraphQL authentication, user/admin scope, available meeting data, and current Super Summary/Custom Apps gaps." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies MCP tools", "url": "https://docs.fireflies.ai/mcp-tools/overview", "note": "Remote MCP authentication, full meeting-data access, read/write tools, and experimental-tool status." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies AI credits", "url": "https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms", "note": "Workspace-pooled credit allowances, non-seat scaling, and add-on behavior." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies Tasks Feed", "url": "https://guide.fireflies.ai/articles/1574234155-learn-about-the-tasks-feed", "note": "Automatic task generation and assignment, all-team task views, completion, reassignment, and project-tool handoff." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies Linear integration", "url": "https://guide.fireflies.ai/articles/8360629677-how-to-integrate-linear-with-fireflies", "note": "Automatic issue creation, project and status routing, assigned-task filtering, and meeting-rule conditions." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies integration directory", "url": "https://fireflies.ai/integrations", "note": "Current first-party directory advertising 100+ integrations across CRM, project, collaboration, storage, and other categories." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies Rules Engine", "url": "https://guide.fireflies.ai/articles/4608292950-learn-about-the-rules-engine-feature", "note": "Enterprise conditions and actions for routing, automatic sharing, privacy enforcement, and deletion." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies recap privacy defaults", "url": "https://guide.fireflies.ai/articles/5319481450-how-to-configure-privacy-settings-for-your-meeting-recaps", "note": "Default teammates-and-link visibility, narrower audience choices, and retroactive privacy changes." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies data safety", "url": "https://guide.fireflies.ai/articles/2154538358-policy-on-keeping-information-safe", "note": "No-training and third-party zero-retention commitments plus governance controls." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies compliance recording modes", "url": "https://guide.fireflies.ai/articles/3598930706-set-up-transcript-only-mode-for-compliance", "note": "Full-record, text-only, summary-only, and summary-plus-audio retention modes." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies Enterprise controls", "url": "https://guide.fireflies.ai/articles/4771323041-learn-about-fireflies-enterprise-plan", "note": "SSO, SCIM, private storage, retention, and Super Admin access behavior." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom AI and ZoomMate overview", "url": "https://www.zoom.com/en/products/ai-assistant/", "note": "Current ZoomMate, My Notes, free allowance, agentic workflow, credit, and connected-source capabilities." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom AI and ZoomMate transition", "url": "https://www.zoom.com/en/blog/zoom-ai-companion-zoommate/", "note": "Retirement of the AI Companion feature brand, continued built-in Zoom AI, and ZoomMate as the separate agentic product." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom AI and My Notes pricing", "url": "https://zoom.us/pricing/aic", "note": "Basic allowances, paid Workplace inclusion, My Notes, ZoomMate licensing, and AI-credit packaging." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom third-party meeting support", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080354", "note": "Google Meet/Teams calendar requirements, visible bot, and paid-plan eligibility." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom agentic AI announcement", "url": "https://news.zoom.com/zooms-new-agentic-ai-capabilities-supercharge-focus-and-productivity/", "note": "February 2026 My Notes, mobile voice recorder, third-party, and workflow expansion." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom My Notes mobile", "url": "https://news.zoom.com/my-notes-on-mobile/", "note": "May 2026 in-person capture, privacy, sync, and sharing destinations." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom My Notes help", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083849", "note": "Desktop/mobile requirements, third-party mobile limits, recording defaults, privacy, transcript, and sharing behavior." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom Voice Recorder", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080794", "note": "Mobile in-person audio, transcript, summary, speaker-name editing, language scope, and account requirements." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom Smart Name Tags", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0082489", "note": "Admin-controlled voice-profile enrollment and automatic naming in Voice Recorder transcripts." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom Tasks", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0078289", "note": "AI task recommendations from meetings and calls, acceptance flow, assignment, source grouping, completion, due dates, priorities, and generated execution steps." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom My Notes API", "url": "https://developers.zoom.us/docs/my-notes/", "note": "Programmatic access to My Notes content, transcripts, action items, and external workflows." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom meeting APIs", "url": "https://developers.zoom.us/docs/api/meetings/", "note": "Meeting-summary, recording, transcript, and AI Companion controls and scopes." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom remote MCP servers", "url": "https://developers.zoom.us/docs/mcp/servers/", "note": "Product-specific remote MCP endpoints, OAuth, rate limits, and supported interaction model." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom for Claude connector", "url": "https://developers.zoom.us/docs/mcp/plug-ins-and-connectors/claude-connector/", "note": "Meeting search plus summaries, recordings, transcripts, playback links, next steps, My Notes, chat, and Canvas access." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom meeting-summary settings", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057960", "note": "Account and group defaults for automatically sharing meeting summaries with hosts and invitees." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom AI Companion security and privacy", "url": "https://library.zoom.com/ai/ai-whitepaper", "note": "No-training commitment, model-provider routing, regional processing, temporary retention, and zero-retention options." } ], "methodology": { "approach": "First-party pricing, product documentation, help-center articles, and release notes. Capability levels describe documented breadth, not overall product quality. Competitor strengths and material plan or capture-mode limits are both included. No pay-to-play rankings.", "ratingLabels": { "strong": "Broad support", "available": "Available with limits", "limited": "Narrow or indirect", "not-available": "Not documented" }, "ratingScale": { "strong": "Broad native support across the product or relevant paid plans.", "available": "Documented support with meaningful scope, mode, or plan limits.", "limited": "Narrow, indirect, beta, or substantially plan-gated support.", "not-available": "No current first-party documentation for a native option." }, "claimLevelEvidence": "Each feature dimension includes the exact first-party sources used for both products.", "limitations": "Prices and features change. Check the linked sources and test both products on real calls." } }