{ "@context": "https://schema.org", "@type": "Dataset", "@id": "https://circleback.ai/compare/krisp-vs-otter-ai#dataset", "schemaVersion": 4, "type": "SoftwareApplicationComparison", "slug": "krisp-vs-otter-ai", "url": "https://circleback.ai/compare/krisp-vs-otter-ai", "canonicalUrl": "https://circleback.ai/compare/krisp-vs-otter-ai", "title": "Krisp vs Otter: pricing, features, and which is better", "description": "Compare Krisp vs Otter: pricing, recording options, notes, action items, and integrations, with plan limits and first-party sources.", "inLanguage": "en-US", "isAccessibleForFree": true, "representations": { "html": "https://circleback.ai/compare/krisp-vs-otter-ai", "markdown": "https://circleback.ai/compare/krisp-vs-otter-ai.md", "json": "https://circleback.ai/compare/krisp-vs-otter-ai.json", "describedBy": "https://circleback.ai/compare/llms.txt" }, "editorialPerspective": "Neutral competitor comparison; Circleback is presented only as a labeled third option.", "verdict": "Choose Krisp for call audio cleanup, bot-free recording, and shared action tracking. Choose Otter for live transcripts, mobile recording, and a personal list of assigned tasks.", "products": [ { "id": "krisp", "name": "Krisp", "shortName": "Krisp", "logoPath": "/marketing/comparisons/logos/krisp.png", "website": "https://krisp.ai", "tagline": "Bot-free notes paired with real-time noise cancellation and voice technology.", "positioning": "Krisp improves call audio with noise cancellation, voice isolation, and accent conversion. It also provides bot-free meeting notes, recordings, mobile capture, shared action tracking, MCP, and webhooks.", "bestFor": "People who work in noisy environments, contact centers, or distributed teams where call clarity and bot-free capture matter as much as the notes.", "lessIdealFor": "Teams that need 100+ transcription languages, shared company history, automations across many apps, or advanced admin controls without an enterprise contract.", "decisionSummary": { "fit": "Bot-free notes with real-time audio cleanup", "chooseFor": [ "Noise removal and call clarity", "Low-cost bot-free capture" ], "watchFor": [ "Mobile lacks its noise cancellation", "US cloud; HIPAA starts at 100 seats" ] }, "pricing": { "headline": "Core $8 and Advanced $15/user/month with annual billing", "detail": "Prices are per user/month. Core is $8 with annual billing or $16 month-to-month and includes unlimited bot-free notes, audio recording, screen/video recording, optional bot video, in-person capture, AI chat, MCP, webhooks, integrations, and 10 GB storage. Advanced is $15 or $30 and adds Salesforce, manager/deal views, policy enforcement, team webhooks, and 60 GB. Enterprise is custom.", "freePlan": "No permanent free plan is shown; a seven-day trial is available." }, "strengths": [ "Krisp’s clearest differentiator is real-time noise cancellation, voice isolation, and accent conversion across calling apps.", "Bot-free audio and screen/video capture, optional bot-based video, iOS/Android in-person support, AI chat, MCP, and webhooks come at a relatively low entry price.", "Action items are automatically generated and assigned, then managed workspace-wide with assignees, due dates, priority, and status.", "On-device and private deployment options for enterprise customers with strict audio requirements.", "Krisp says meeting data is not used to train its AI models; transcript-only audio can be processed on-device or deleted immediately after cloud transcription." ], "tradeoffs": [ "Mobile recording does not include Krisp’s signature noise cancellation.", "Core includes only 10 GB of storage, while Salesforce, policy enforcement, manager views, and stronger team workflows require Advanced.", "HIPAA/BAA is listed for enterprise deployments of 100+ seats.", "Its 16-language count is materially narrower than products advertising 75–100+ languages.", "Calendar-based speaker names are documented for one-on-one calls; group meetings still require a closer test of diarization and naming behavior.", "Standard cloud meeting data is stored in the United States with no general regional-storage option. Enterprise pricing advertises a negotiable data-center choice and on-device private processing, so residency-sensitive buyers should verify the deployed architecture." ], "chooseIf": [ "Call clarity and bot-free capture are the top requirements.", "You want AV recording, MCP, webhooks, and mobile capture at a low per-recorder price.", "Your enterprise may need private or on-device audio processing." ], "features": { "capture": { "summary": "Bot-free system-audio capture", "detail": "Krisp records through the device without joining as a meeting participant. Its audio processing works across desktop calling apps.", "level": "strong" }, "platforms": { "summary": "macOS, Windows, iOS, and Android", "detail": "Desktop combines recording with noise cancellation and voice features. Mobile supports in-person recording but not noise cancellation.", "level": "strong" }, "inPerson": { "summary": "Native iOS and Android room capture", "detail": "Mobile apps record and upload in-person conversations, but Krisp only documents automatic calendar-based speaker names for one-on-one meetings; ad-hoc meetings need manual assignment. The flagship noise-cancellation capability is also unavailable on mobile.", "level": "strong" }, "recordings": { "summary": "Bot-free audio and screen/video; optional bot video", "detail": "Krisp supports bot-free screen and video recording on supported macOS and Windows versions. An optional bot can also retain meeting video. Advanced adds trimming, comments, and more storage. Check storage quotas if your team keeps many recordings.", "level": "strong" }, "notesAndSearch": { "summary": "AI notes plus a centralized, assigned action-item tracker", "detail": "Krisp automatically generates and assigns action items when calendar identity or transcript speaker identity is available. The workspace action center supports all-team and assigned-to-me views, reassignment, due dates, priority, status, and completion. The shared action center helps teams track follow-up; broader person and company histories are more limited.", "level": "strong" }, "companyMemory": { "summary": "Meeting library and AI chat", "detail": "Meetings are searchable and available through AI chat, but the product does not emphasize combined email, calendar, person, and company relationship pages.", "level": "limited" }, "sharing": { "summary": "Calendar, manager, and recurring-channel auto-sharing", "detail": "Krisp auto-shares transcripts, notes, and recordings to same-workspace calendar invitees when its calendar and join prerequisites are met; the setting defaults on during rollout. Advanced can also route selected users’ external meetings to managers, and recurring meetings can post to Teams channels. The audience logic is useful but narrower than a general title, participant, domain, tag, and destination rule builder.", "level": "strong" }, "automations": { "summary": "Automatic action items, webhooks, and Zapier; fewer native rules", "detail": "Core includes action-item, note, and transcript triggers through Zapier and webhooks; a generated action item can create a Jira task through Zapier. Advanced adds team webhooks. Krisp is still less centered on custom AI extraction and a native multi-step condition/action canvas.", "level": "available" }, "integrations": { "summary": "Common work tools; Salesforce on Advanced", "detail": "Core covers general integrations and webhooks. Salesforce and more revenue-focused management features require Advanced.", "level": "available" }, "agentsAndApi": { "summary": "MCP with transcripts and tasks, plus webhooks on Core", "detail": "The hosted OAuth MCP can search meetings, fetch full transcripts and summaries, list action items by assignee or completion state, inspect activity, and read upcoming meetings. Agent access is unusually accessible at the entry tier. Teams needing centralized webhook management move to Advanced, while private deployment is Enterprise.", "level": "strong" }, "admin": { "summary": "Policy tools on Advanced; private deployment and compliance on Enterprise", "detail": "Enforced modes and manager views require Advanced. SSO/SCIM, a negotiable data-center choice, unlimited storage, private/on-device options, and the documented 100+ seat HIPAA path are Enterprise. Krisp’s security page says standard cloud data is US-hosted with no regional option.", "level": "available" }, "languages": { "summary": "16 transcription languages", "detail": "Adequate for many English-centered teams, but much narrower on paper than competitors advertising 75 or 100+ languages.", "level": "limited" } }, "sources": [ { "label": "Krisp pricing", "url": "https://krisp.ai/pricing/", "note": "Core, Advanced, and Enterprise pricing, storage, capture, language, integration, and governance gates." }, { "label": "Krisp mobile recording", "url": "https://help.krisp.ai/hc/en-us/articles/20282426717596-How-to-record-in-person-meetings-with-Krisp-Mobile-App", "note": "iOS/Android in-person capture and mobile noise-cancellation limitation." }, { "label": "Krisp calendar and speaker naming", "url": "https://help.krisp.ai/hc/en-us/articles/10277892556828-Connecting-your-Calendar-to-Krisp", "note": "Calendar-based replacement of generic speaker labels with names is currently limited to one-on-one meetings." }, { "label": "Krisp meeting sharing", "url": "https://help.krisp.ai/hc/en-us/articles/10386573495196-Sharing-your-meetings-with-Krisp", "note": "Automatic sharing to same-workspace calendar invitees, prerequisites, and rollout behavior." }, { "label": "Krisp Manager View", "url": "https://help.krisp.ai/hc/en-us/articles/21142526003356-Manager-View", "note": "Advanced-plan automatic sharing of selected team members' external meetings to chosen managers." }, { "label": "Krisp Microsoft Teams integration", "url": "https://help.krisp.ai/hc/en-us/articles/26704048673436-Integrate-Krisp-with-Microsoft-Teams", "note": "Automatic notes delivery for recurring meetings and manual channel sharing." }, { "label": "Krisp recording FAQ", "url": "https://help.krisp.ai/hc/en-us/articles/12216182124956-FAQ-about-Krisp-Recording-feature", "note": "Audio recording and optional Krisp-bot video path; supplemented by the newer bot-free screen-recording guide." }, { "label": "Krisp bot-free screen recording", "url": "https://help.krisp.ai/hc/en-us/articles/16168004763420-Screen-record-your-meetings-with-Krisp", "note": "Bot-free screen/video capture and supported macOS/Windows versions." }, { "label": "Krisp multilingual transcription", "url": "https://help.krisp.ai/hc/en-us/articles/13803811067292-Record-and-transcribe-multilingual-meetings", "note": "Current 16-language transcription list." }, { "label": "Krisp MCP", "url": "https://help.krisp.ai/hc/en-us/articles/25396920405148-Krisp-MCP", "note": "OAuth MCP access to transcripts, summaries, key points, action items, and calendar context." }, { "label": "Krisp centralized action items", "url": "https://help.krisp.ai/hc/en-us/articles/18809437531420-Centralized-Action-Items-in-account-dashboard", "note": "Automatic task creation and assignment plus team-wide views, due dates, priorities, assignees, status, and completion." }, { "label": "Krisp Zapier integration", "url": "https://help.krisp.ai/hc/en-us/articles/14772270941852-Integrate-Krisp-with-Zapier", "note": "Action-item, key-point, outline, and transcript triggers, including Jira task creation through Zapier." }, { "label": "Krisp webhook API", "url": "https://help.krisp.ai/hc/en-us/articles/24514911804316-Webhook-API", "note": "Core user webhooks and Advanced team webhook scope." }, { "label": "Krisp security and data handling", "url": "https://krisp.ai/security-for-ai-meeting-assistant/", "note": "No-training posture, US cloud storage, lack of standard regional residency, on-device transcription, encryption, and Enterprise controls." }, { "label": "Krisp cloud processing", "url": "https://help.krisp.ai/hc/en-us/articles/360012035500-What-data-Krisp-sends-to-the-cloud", "note": "Local noise cancellation plus on-device or transient cloud processing in transcript-only mode." } ] }, { "id": "otter-ai", "name": "Otter.ai", "shortName": "Otter", "logoPath": "/logos/otter.svg", "website": "https://otter.ai", "tagline": "A familiar live-transcription product with mobile apps, workflows, and an accessible free tier.", "positioning": "Otter remains one of the easiest names to recognize in live transcription. It now offers meeting agents, automatically assigned action items, workflows, cross-meeting chat, desktop/mobile apps, two-way AI Chat connectors, MCP, and CRM connections, while minute caps and enterprise-only video/API features shape the real value.", "bestFor": "Students, individuals, and teams that prioritize live text, simple mobile capture, an inexpensive Pro plan, and a familiar transcript-first experience.", "lessIdealFor": "Teams needing more transcription languages, video playback below Enterprise, higher usage allowances, automations across apps, or shared company history.", "decisionSummary": { "fit": "Affordable live transcription on desktop and mobile", "chooseFor": [ "Live text and simple capture", "A useful free allowance" ], "watchFor": [ "API, webhooks, and video need Enterprise", "No team-wide action-item board" ] }, "pricing": { "headline": "Free; Pro from $8.33/user/month annually", "detail": "Basic includes 300 transcription minutes per month, a 30-minute cap per conversation, three lifetime file imports, and access to the 25 most recent conversations. Paid prices are per user/month: Pro is $8.33 with annual billing or $16.99 month-to-month, with 1,200 in-app minutes, 90-minute meetings, and ten monthly imports; Business is $19.99 or $30 and adds unlimited in-app meetings, four-hour meetings, and more administration. Enterprise is custom and gates API/webhooks, video replay, SSO/SCIM, and some compliance options.", "freePlan": "Yes: 300 minutes per month, 30 minutes per conversation, three lifetime imports, and a 25-conversation visible history." }, "strengths": [ "Polished live transcript, speaker identification, mobile apps, playback, and cross-meeting chat.", "The macOS and Windows desktop app can detect Zoom, Teams, Meet, and other browser calls, then either prompt or begin bot-free recording automatically.", "A useful free plan and inexpensive Pro entry point for lower-volume users.", "Meeting agents and custom workflows broaden it beyond simple transcription, while MCP makes notes available to AI tools.", "Otter automatically assigns detected action items and gives each person a cross-meeting list for editing, reassignment, source lookup, and completion.", "Conversations can be exported individually in TXT, DOCX, PDF, SRT, and MP3; Business adds bulk export and Enterprise adds granular media/transcript retention controls." ], "tradeoffs": [ "Basic and Pro have monthly minute, per-meeting, and import limits that matter for meeting-heavy professionals; Basic only exposes the 25 most recent conversations.", "Video replay is an Enterprise feature and is limited to supported Zoom and Google Meet recordings.", "API/webhooks, SSO/SCIM, and HIPAA options are Enterprise-gated.", "Transcription covers six languages; German and Simplified Chinese are beta, and only French can switch automatically with English in the same conversation.", "AI Chat connectors work only in Advanced mode and vary by plan. Outlook email actions remain unsupported, the mobile app still uses the older AI Chat experience, and several Enterprise exports or integrations need account-manager setup.", "The global action-item view is personal rather than manager-wide: users can see tasks assigned to themselves, but not a workspace-wide board of everyone’s work.", "On ordinary plans, Otter says it trains proprietary models on de-identified audio and transcripts. Enterprise workspaces are opted out by default; third-party AI providers are prohibited from training on customer data." ], "chooseIf": [ "Live transcription and easy mobile capture matter more than retaining video.", "Your usage fits comfortably inside the free or Pro minute limits.", "You want an established transcript-first product with lightweight workflows and agent access." ], "features": { "capture": { "summary": "Meeting agent or automatic bot-free desktop capture, plus mobile", "detail": "Otter can join major meeting platforms, capture from its apps, and show text live. Its desktop app can detect Zoom, Teams, Meet, and other browser calls from microphone activity, then stay off, prompt the user, or start recording automatically for each meeting type. Scheduling and limits depend on the chosen plan.", "level": "strong" }, "platforms": { "summary": "Web, macOS, Windows, iOS, and Android", "detail": "Broad app coverage makes Otter easy to use in virtual or room conversations. The desktop app now supports configurable automatic recording for detected calls. Feature parity and allowances differ between in-app and imported usage.", "level": "strong" }, "inPerson": { "summary": "Strong mobile live transcription", "detail": "iOS and Android support in-person recording with live text. Otter separates voices after processing and can learn previously tagged speakers, but new or uncertain voices remain Speaker 1 or Unknown until tagged. Live platform-name labels are a separate Notetaker behavior, strongest on Zoom.", "level": "strong" }, "recordings": { "summary": "Audio playback broadly; video replay on Enterprise", "detail": "Audio is synchronized to text on ordinary plans. Video replay requires Enterprise and currently applies to supported Zoom and Google Meet recordings rather than every capture path.", "level": "available" }, "notesAndSearch": { "summary": "Live transcript, search, and automatically assigned action items", "detail": "Otter automatically detects and assigns action items, links generated work back to transcript evidence, and gives each user a cross-meeting list with edit, reassign, and completion controls. That list only shows work assigned to the signed-in person, rather than a workspace-wide manager view. Allowances and advanced custom workflows vary by plan.", "level": "strong" }, "companyMemory": { "summary": "Cross-meeting search and chat", "detail": "Otter can answer across conversations, but does not emphasize full relationship pages combining meetings, email, calendar, people, companies, and future events.", "level": "available" }, "sharing": { "summary": "User auto-share and Enterprise workspace defaults", "detail": "Individuals can auto-share by calendar audience and use channels. Enterprise admins can choose the options members see and set a default, but ordinary audience defaults are not fully locked; admins can only force privacy by leaving “Don’t share” as the sole option. External auto-share channels are also Enterprise-only.", "level": "available" }, "automations": { "summary": "Meeting agents and custom workflows, with plan differences", "detail": "Otter automatically detects and assigns action items, tracks each person’s work across meetings, can create Jira issues with assignees and due dates, and uses custom workflows, Zapier, and AI Chat actions for role-specific output and downstream work. The personal action view does not give a manager one board for every assignee, and connector or workflow eligibility varies by plan.", "level": "available" }, "integrations": { "summary": "Meeting platforms, CRM, Zapier, Slack, Jira, work-app connectors, and Enterprise exports", "detail": "Paid plans connect Salesforce, HubSpot, and Zapier. AI Chat’s Advanced mode can read and act in Gmail, Google Drive, Notion, and Jira, with Salesforce context available separately. Slack can post summaries and action notifications, while Enterprise supports account-manager-enabled SharePoint and automatic Drive exports. Availability and setup vary substantially by plan.", "level": "strong" }, "agentsAndApi": { "summary": "MCP broadly; API and webhooks on Enterprise", "detail": "MCP is listed even on Basic and can access meetings captured by or shared with the authenticated user. It currently has no public API-key setup for arbitrary AI applications. The public API and webhooks require Enterprise and account-manager enablement.", "level": "available" }, "admin": { "summary": "Business administration; advanced security on Enterprise", "detail": "Business adds centralized features and bulk export. Enterprise adds SSO, SCIM, API access, video replay, granular retention, no-training by default, and HIPAA options. Several advanced controls—including retention and automatic Drive export—require account-manager setup.", "level": "available" }, "languages": { "summary": "Six transcription languages, two still in beta", "detail": "Otter transcribes English, Spanish, French, German, Japanese, and spoken Mandarin with Simplified Chinese output. German and Chinese are beta. It normally handles one language per conversation; French can auto-switch with English, and other mixed-language pairs are not supported.", "level": "limited" } }, "sources": [ { "label": "Otter pricing", "url": "https://otter.ai/pricing", "note": "Current free, Pro, Business, and Enterprise allowances and feature gates." }, { "label": "Otter Basic-plan limits", "url": "https://help.otter.ai/hc/en-us/articles/360047538094-Conversation-import-and-app-limits-on-the-Basic-free-plan", "note": "Monthly minutes, per-conversation duration, lifetime imports, and 25-conversation history." }, { "label": "Otter desktop automatic recording", "url": "https://otter.ai/blog/never-miss-the-conversation-introducing-automatic-recording-in-otter-desktop", "note": "August 2026 automatic detection, reminders, and bot-free recording behavior for Zoom, Teams, Meet, and other browser calls." }, { "label": "Otter automatic sharing", "url": "https://help.otter.ai/hc/en-us/articles/20424842990999-Manage-auto-share-settings", "note": "Workspace defaults for automatic audience, collaborator permissions, and meeting-level overrides." }, { "label": "Otter supported languages", "url": "https://help.otter.ai/hc/en-us/articles/26660468516631-Transcribe-conversations-in-English-Spanish-French-German-Japanese-or-Chinese-Simplified", "note": "Six-language scope, beta languages, one-language behavior, French/English switching, and reprocessing limits." }, { "label": "Otter speaker identification", "url": "https://help.otter.ai/hc/en-us/articles/21665587209367-Speaker-Identification-Overview", "note": "Post-processing diarization, learned speaker names, generic labels for new voices, and live Zoom behavior." }, { "label": "Otter action items", "url": "https://help.otter.ai/hc/en-us/articles/25983095114519-Action-Items-Overview", "note": "Cross-meeting personal action-item view, transcript links, editing, reassignment, completion, and the lack of a workspace-wide all-assignees view." }, { "label": "Otter automatic action-item assignment", "url": "https://help.otter.ai/hc/en-us/articles/5093228433687-Conversation-Page-Overview", "note": "Automatic detection and assignment of meeting action items to relevant workspace members." }, { "label": "Otter AI Chat connectors", "url": "https://help.otter.ai/hc/en-us/articles/19682180167575-Otter-AI-Chat-Overview", "note": "Advanced-mode Gmail, Google Drive, Jira, Notion, and Salesforce connector capabilities plus plan and mobile-version caveats." }, { "label": "Otter Jira integration", "url": "https://help.otter.ai/hc/en-us/articles/40485786582551-Connect-Jira-to-Otter-ai", "note": "Automatic Jira issue creation from meeting actions with assignees, due dates, projects, source links, and AI Chat access." }, { "label": "Otter Slack integration", "url": "https://help.otter.ai/hc/en-us/articles/13627121851799-Connect-Slack-to-Otter-ai", "note": "Summary posting, recurring-meeting delivery, rich previews, access handling, and action-item notifications." }, { "label": "Otter SharePoint export", "url": "https://help.otter.ai/hc/en-us/articles/38533740881175-Connect-Microsoft-SharePoint-to-Otter-ai", "note": "Enterprise automatic transcript, summary, and metadata export plus administrator and account-manager setup." }, { "label": "Otter workspace auto-share controls", "url": "https://help.otter.ai/hc/en-us/articles/32589333117591-Manage-Workspace-auto-share-settings", "note": "Enterprise eligibility, selectable defaults, user overrides, and the privacy-lock exception." }, { "label": "Otter MCP server", "url": "https://help.otter.ai/hc/en-us/articles/35287607569687-Otter-MCP-Server", "note": "Authenticated meeting scope, shared meetings, supported clients, and lack of a public MCP API key." }, { "label": "Otter public API", "url": "https://help.otter.ai/hc/en-us/articles/4412365535895-Does-Otter-offer-an-open-API", "note": "Enterprise-only public API availability and account-manager enablement." }, { "label": "Otter privacy and model training", "url": "https://otter.ai/privacy-security", "note": "Proprietary-model training on de-identified recordings and transcripts, plus third-party provider no-training and zero-storage commitments." }, { "label": "Otter Enterprise controls", "url": "https://help.otter.ai/hc/en-us/articles/13352505516695-Enterprise-Admin-Controls-Overview", "note": "Enterprise no-training default, 2FA, export controls, audio removal, and advanced governance." }, { "label": "Otter retention policy", "url": "https://help.otter.ai/hc/en-us/articles/19500988656279-Set-a-custom-Data-Retention-policy", "note": "Account-manager configured retention for full conversations, recordings, or transcripts." }, { "label": "Otter conversation export", "url": "https://help.otter.ai/hc/en-us/articles/360047733634-Export-conversations", "note": "Individual and Business bulk exports across text, subtitle, and audio formats." } ] } ], "dimensions": [ { "key": "capture", "label": "Capture options", "lead": "Both products document broad support for capture options, with different scope and plan limits.", "analysis": "Krisp: Krisp records through the device without joining as a meeting participant. Its audio processing works across desktop calling apps. Otter: Otter can join major meeting platforms, capture from its apps, and show text live. Its desktop app can detect Zoom, Teams, Meet, and other browser calls from microphone activity, then stay off, prompt the user, or start recording automatically for each meeting type. Scheduling and limits depend on the chosen plan.", "productA": { "id": "krisp", "name": "Krisp", "summary": "Bot-free system-audio capture", "detail": "Krisp records through the device without joining as a meeting participant. Its audio processing works across desktop calling apps.", "level": "strong", "sources": [ { "label": "Krisp pricing", "url": "https://krisp.ai/pricing/", "note": "Core, Advanced, and Enterprise pricing, storage, capture, language, integration, and governance gates." }, { "label": "Krisp bot-free screen recording", "url": "https://help.krisp.ai/hc/en-us/articles/16168004763420-Screen-record-your-meetings-with-Krisp", "note": "Bot-free screen/video capture and supported macOS/Windows versions." } ] }, "productB": { "id": "otter-ai", "name": "Otter.ai", "summary": "Meeting agent or automatic bot-free desktop capture, plus mobile", "detail": "Otter can join major meeting platforms, capture from its apps, and show text live. Its desktop app can detect Zoom, Teams, Meet, and other browser calls from microphone activity, then stay off, prompt the user, or start recording automatically for each meeting type. Scheduling and limits depend on the chosen plan.", "level": "strong", "sources": [ { "label": "Otter pricing", "url": "https://otter.ai/pricing", "note": "Current free, Pro, Business, and Enterprise allowances and feature gates." }, { "label": "Otter desktop automatic recording", "url": "https://otter.ai/blog/never-miss-the-conversation-introducing-automatic-recording-in-otter-desktop", "note": "August 2026 automatic detection, reminders, and bot-free recording behavior for Zoom, Teams, Meet, and other browser calls." } ] } }, { "key": "platforms", "label": "Desktop and mobile", "lead": "Both products document broad support for desktop and mobile, with different scope and plan limits.", "analysis": "Krisp: Desktop combines recording with noise cancellation and voice features. Mobile supports in-person recording but not noise cancellation. Otter: Broad app coverage makes Otter easy to use in virtual or room conversations. The desktop app now supports configurable automatic recording for detected calls. Feature parity and allowances differ between in-app and imported usage.", "productA": { "id": "krisp", "name": "Krisp", "summary": "macOS, Windows, iOS, and Android", "detail": "Desktop combines recording with noise cancellation and voice features. Mobile supports in-person recording but not noise cancellation.", "level": "strong", "sources": [ { "label": "Krisp pricing", "url": "https://krisp.ai/pricing/", "note": "Core, Advanced, and Enterprise pricing, storage, capture, language, integration, and governance gates." }, { "label": "Krisp mobile recording", "url": "https://help.krisp.ai/hc/en-us/articles/20282426717596-How-to-record-in-person-meetings-with-Krisp-Mobile-App", "note": "iOS/Android in-person capture and mobile noise-cancellation limitation." } ] }, "productB": { "id": "otter-ai", "name": "Otter.ai", "summary": "Web, macOS, Windows, iOS, and Android", "detail": "Broad app coverage makes Otter easy to use in virtual or room conversations. The desktop app now supports configurable automatic recording for detected calls. Feature parity and allowances differ between in-app and imported usage.", "level": "strong", "sources": [ { "label": "Otter pricing", "url": "https://otter.ai/pricing", "note": "Current free, Pro, Business, and Enterprise allowances and feature gates." }, { "label": "Otter desktop automatic recording", "url": "https://otter.ai/blog/never-miss-the-conversation-introducing-automatic-recording-in-otter-desktop", "note": "August 2026 automatic detection, reminders, and bot-free recording behavior for Zoom, Teams, Meet, and other browser calls." } ] } }, { "key": "inPerson", "label": "In-person capture and speaker labels", "lead": "Both products document broad support for in-person capture and speaker labels, with different scope and plan limits.", "analysis": "Krisp: Mobile apps record and upload in-person conversations, but Krisp only documents automatic calendar-based speaker names for one-on-one meetings; ad-hoc meetings need manual assignment. The flagship noise-cancellation capability is also unavailable on mobile. Otter: iOS and Android support in-person recording with live text. Otter separates voices after processing and can learn previously tagged speakers, but new or uncertain voices remain Speaker 1 or Unknown until tagged. Live platform-name labels are a separate Notetaker behavior, strongest on Zoom.", "productA": { "id": "krisp", "name": "Krisp", "summary": "Native iOS and Android room capture", "detail": "Mobile apps record and upload in-person conversations, but Krisp only documents automatic calendar-based speaker names for one-on-one meetings; ad-hoc meetings need manual assignment. The flagship noise-cancellation capability is also unavailable on mobile.", "level": "strong", "sources": [ { "label": "Krisp mobile recording", "url": "https://help.krisp.ai/hc/en-us/articles/20282426717596-How-to-record-in-person-meetings-with-Krisp-Mobile-App", "note": "iOS/Android in-person capture and mobile noise-cancellation limitation." }, { "label": "Krisp calendar and speaker naming", "url": "https://help.krisp.ai/hc/en-us/articles/10277892556828-Connecting-your-Calendar-to-Krisp", "note": "Calendar-based replacement of generic speaker labels with names is currently limited to one-on-one meetings." } ] }, "productB": { "id": "otter-ai", "name": "Otter.ai", "summary": "Strong mobile live transcription", "detail": "iOS and Android support in-person recording with live text. Otter separates voices after processing and can learn previously tagged speakers, but new or uncertain voices remain Speaker 1 or Unknown until tagged. Live platform-name labels are a separate Notetaker behavior, strongest on Zoom.", "level": "strong", "sources": [ { "label": "Otter pricing", "url": "https://otter.ai/pricing", "note": "Current free, Pro, Business, and Enterprise allowances and feature gates." }, { "label": "Otter speaker identification", "url": "https://help.otter.ai/hc/en-us/articles/21665587209367-Speaker-Identification-Overview", "note": "Post-processing diarization, learned speaker names, generic labels for new voices, and live Zoom behavior." } ] } }, { "key": "recordings", "label": "Recordings, playback, and clips", "lead": "Krisp has broader documented support for recordings, playback, and clips.", "analysis": "Krisp: Krisp supports bot-free screen and video recording on supported macOS and Windows versions. An optional bot can also retain meeting video. Advanced adds trimming, comments, and more storage. Check storage quotas if your team keeps many recordings. Otter: Audio is synchronized to text on ordinary plans. Video replay requires Enterprise and currently applies to supported Zoom and Google Meet recordings rather than every capture path.", "productA": { "id": "krisp", "name": "Krisp", "summary": "Bot-free audio and screen/video; optional bot video", "detail": "Krisp supports bot-free screen and video recording on supported macOS and Windows versions. An optional bot can also retain meeting video. Advanced adds trimming, comments, and more storage. Check storage quotas if your team keeps many recordings.", "level": "strong", "sources": [ { "label": "Krisp pricing", "url": "https://krisp.ai/pricing/", "note": "Core, Advanced, and Enterprise pricing, storage, capture, language, integration, and governance gates." }, { "label": "Krisp recording FAQ", "url": "https://help.krisp.ai/hc/en-us/articles/12216182124956-FAQ-about-Krisp-Recording-feature", "note": "Audio recording and optional Krisp-bot video path; supplemented by the newer bot-free screen-recording guide." }, { "label": "Krisp bot-free screen recording", "url": "https://help.krisp.ai/hc/en-us/articles/16168004763420-Screen-record-your-meetings-with-Krisp", "note": "Bot-free screen/video capture and supported macOS/Windows versions." } ] }, "productB": { "id": "otter-ai", "name": "Otter.ai", "summary": "Audio playback broadly; video replay on Enterprise", "detail": "Audio is synchronized to text on ordinary plans. Video replay requires Enterprise and currently applies to supported Zoom and Google Meet recordings rather than every capture path.", "level": "available", "sources": [ { "label": "Otter pricing", "url": "https://otter.ai/pricing", "note": "Current free, Pro, Business, and Enterprise allowances and feature gates." }, { "label": "Otter conversation export", "url": "https://help.otter.ai/hc/en-us/articles/360047733634-Export-conversations", "note": "Individual and Business bulk exports across text, subtitle, and audio formats." } ] } }, { "key": "notesAndSearch", "label": "Notes, action items, and search", "lead": "Both products document broad support for notes, action items, and search, with different scope and plan limits.", "analysis": "Krisp: Krisp automatically generates and assigns action items when calendar identity or transcript speaker identity is available. The workspace action center supports all-team and assigned-to-me views, reassignment, due dates, priority, status, and completion. The shared action center helps teams track follow-up; broader person and company histories are more limited. Otter: Otter automatically detects and assigns action items, links generated work back to transcript evidence, and gives each user a cross-meeting list with edit, reassign, and completion controls. That list only shows work assigned to the signed-in person, rather than a workspace-wide manager view. Allowances and advanced custom workflows vary by plan.", "productA": { "id": "krisp", "name": "Krisp", "summary": "AI notes plus a centralized, assigned action-item tracker", "detail": "Krisp automatically generates and assigns action items when calendar identity or transcript speaker identity is available. The workspace action center supports all-team and assigned-to-me views, reassignment, due dates, priority, status, and completion. The shared action center helps teams track follow-up; broader person and company histories are more limited.", "level": "strong", "sources": [ { "label": "Krisp pricing", "url": "https://krisp.ai/pricing/", "note": "Core, Advanced, and Enterprise pricing, storage, capture, language, integration, and governance gates." }, { "label": "Krisp centralized action items", "url": "https://help.krisp.ai/hc/en-us/articles/18809437531420-Centralized-Action-Items-in-account-dashboard", "note": "Automatic task creation and assignment plus team-wide views, due dates, priorities, assignees, status, and completion." } ] }, "productB": { "id": "otter-ai", "name": "Otter.ai", "summary": "Live transcript, search, and automatically assigned action items", "detail": "Otter automatically detects and assigns action items, links generated work back to transcript evidence, and gives each user a cross-meeting list with edit, reassign, and completion controls. That list only shows work assigned to the signed-in person, rather than a workspace-wide manager view. Allowances and advanced custom workflows vary by plan.", "level": "strong", "sources": [ { "label": "Otter pricing", "url": "https://otter.ai/pricing", "note": "Current free, Pro, Business, and Enterprise allowances and feature gates." }, { "label": "Otter action items", "url": "https://help.otter.ai/hc/en-us/articles/25983095114519-Action-Items-Overview", "note": "Cross-meeting personal action-item view, transcript links, editing, reassignment, completion, and the lack of a workspace-wide all-assignees view." }, { "label": "Otter automatic action-item assignment", "url": "https://help.otter.ai/hc/en-us/articles/5093228433687-Conversation-Page-Overview", "note": "Automatic detection and assignment of meeting action items to relevant workspace members." } ] } }, { "key": "companyMemory", "label": "People, companies, and context", "lead": "Otter has broader documented support for people, companies, and context.", "analysis": "Krisp: Meetings are searchable and available through AI chat, but the product does not emphasize combined email, calendar, person, and company relationship pages. Otter: Otter can answer across conversations, but does not emphasize full relationship pages combining meetings, email, calendar, people, companies, and future events.", "productA": { "id": "krisp", "name": "Krisp", "summary": "Meeting library and AI chat", "detail": "Meetings are searchable and available through AI chat, but the product does not emphasize combined email, calendar, person, and company relationship pages.", "level": "limited", "sources": [ { "label": "Krisp pricing", "url": "https://krisp.ai/pricing/", "note": "Core, Advanced, and Enterprise pricing, storage, capture, language, integration, and governance gates." }, { "label": "Krisp MCP", "url": "https://help.krisp.ai/hc/en-us/articles/25396920405148-Krisp-MCP", "note": "OAuth MCP access to transcripts, summaries, key points, action items, and calendar context." } ] }, "productB": { "id": "otter-ai", "name": "Otter.ai", "summary": "Cross-meeting search and chat", "detail": "Otter can answer across conversations, but does not emphasize full relationship pages combining meetings, email, calendar, people, companies, and future events.", "level": "available", "sources": [ { "label": "Otter pricing", "url": "https://otter.ai/pricing", "note": "Current free, Pro, Business, and Enterprise allowances and feature gates." } ] } }, { "key": "sharing", "label": "Automatic sharing and workspace defaults", "lead": "Krisp has broader documented support for automatic sharing and workspace defaults.", "analysis": "Krisp: Krisp auto-shares transcripts, notes, and recordings to same-workspace calendar invitees when its calendar and join prerequisites are met; the setting defaults on during rollout. Advanced can also route selected users’ external meetings to managers, and recurring meetings can post to Teams channels. The audience logic is useful but narrower than a general title, participant, domain, tag, and destination rule builder. Otter: Individuals can auto-share by calendar audience and use channels. Enterprise admins can choose the options members see and set a default, but ordinary audience defaults are not fully locked; admins can only force privacy by leaving “Don’t share” as the sole option. External auto-share channels are also Enterprise-only.", "productA": { "id": "krisp", "name": "Krisp", "summary": "Calendar, manager, and recurring-channel auto-sharing", "detail": "Krisp auto-shares transcripts, notes, and recordings to same-workspace calendar invitees when its calendar and join prerequisites are met; the setting defaults on during rollout. Advanced can also route selected users’ external meetings to managers, and recurring meetings can post to Teams channels. The audience logic is useful but narrower than a general title, participant, domain, tag, and destination rule builder.", "level": "strong", "sources": [ { "label": "Krisp meeting sharing", "url": "https://help.krisp.ai/hc/en-us/articles/10386573495196-Sharing-your-meetings-with-Krisp", "note": "Automatic sharing to same-workspace calendar invitees, prerequisites, and rollout behavior." }, { "label": "Krisp Manager View", "url": "https://help.krisp.ai/hc/en-us/articles/21142526003356-Manager-View", "note": "Advanced-plan automatic sharing of selected team members' external meetings to chosen managers." }, { "label": "Krisp Microsoft Teams integration", "url": "https://help.krisp.ai/hc/en-us/articles/26704048673436-Integrate-Krisp-with-Microsoft-Teams", "note": "Automatic notes delivery for recurring meetings and manual channel sharing." } ] }, "productB": { "id": "otter-ai", "name": "Otter.ai", "summary": "User auto-share and Enterprise workspace defaults", "detail": "Individuals can auto-share by calendar audience and use channels. Enterprise admins can choose the options members see and set a default, but ordinary audience defaults are not fully locked; admins can only force privacy by leaving “Don’t share” as the sole option. External auto-share channels are also Enterprise-only.", "level": "available", "sources": [ { "label": "Otter automatic sharing", "url": "https://help.otter.ai/hc/en-us/articles/20424842990999-Manage-auto-share-settings", "note": "Workspace defaults for automatic audience, collaborator permissions, and meeting-level overrides." }, { "label": "Otter workspace auto-share controls", "url": "https://help.otter.ai/hc/en-us/articles/32589333117591-Manage-Workspace-auto-share-settings", "note": "Enterprise eligibility, selectable defaults, user overrides, and the privacy-lock exception." } ] } }, { "key": "automations", "label": "Automations", "lead": "Both products support automations, with different scope and plan limits.", "analysis": "Krisp: Core includes action-item, note, and transcript triggers through Zapier and webhooks; a generated action item can create a Jira task through Zapier. Advanced adds team webhooks. Krisp is still less centered on custom AI extraction and a native multi-step condition/action canvas. Otter: Otter automatically detects and assigns action items, tracks each person’s work across meetings, can create Jira issues with assignees and due dates, and uses custom workflows, Zapier, and AI Chat actions for role-specific output and downstream work. The personal action view does not give a manager one board for every assignee, and connector or workflow eligibility varies by plan.", "productA": { "id": "krisp", "name": "Krisp", "summary": "Automatic action items, webhooks, and Zapier; fewer native rules", "detail": "Core includes action-item, note, and transcript triggers through Zapier and webhooks; a generated action item can create a Jira task through Zapier. Advanced adds team webhooks. Krisp is still less centered on custom AI extraction and a native multi-step condition/action canvas.", "level": "available", "sources": [ { "label": "Krisp centralized action items", "url": "https://help.krisp.ai/hc/en-us/articles/18809437531420-Centralized-Action-Items-in-account-dashboard", "note": "Automatic task creation and assignment plus team-wide views, due dates, priorities, assignees, status, and completion." }, { "label": "Krisp webhook API", "url": "https://help.krisp.ai/hc/en-us/articles/24514911804316-Webhook-API", "note": "Core user webhooks and Advanced team webhook scope." }, { "label": "Krisp Zapier integration", "url": "https://help.krisp.ai/hc/en-us/articles/14772270941852-Integrate-Krisp-with-Zapier", "note": "Action-item, key-point, outline, and transcript triggers, including Jira task creation through Zapier." }, { "label": "Krisp pricing", "url": "https://krisp.ai/pricing/", "note": "Core, Advanced, and Enterprise pricing, storage, capture, language, integration, and governance gates." } ] }, "productB": { "id": "otter-ai", "name": "Otter.ai", "summary": "Meeting agents and custom workflows, with plan differences", "detail": "Otter automatically detects and assigns action items, tracks each person’s work across meetings, can create Jira issues with assignees and due dates, and uses custom workflows, Zapier, and AI Chat actions for role-specific output and downstream work. The personal action view does not give a manager one board for every assignee, and connector or workflow eligibility varies by plan.", "level": "available", "sources": [ { "label": "Otter pricing", "url": "https://otter.ai/pricing", "note": "Current free, Pro, Business, and Enterprise allowances and feature gates." }, { "label": "Otter action items", "url": "https://help.otter.ai/hc/en-us/articles/25983095114519-Action-Items-Overview", "note": "Cross-meeting personal action-item view, transcript links, editing, reassignment, completion, and the lack of a workspace-wide all-assignees view." }, { "label": "Otter automatic action-item assignment", "url": "https://help.otter.ai/hc/en-us/articles/5093228433687-Conversation-Page-Overview", "note": "Automatic detection and assignment of meeting action items to relevant workspace members." }, { "label": "Otter Jira integration", "url": "https://help.otter.ai/hc/en-us/articles/40485786582551-Connect-Jira-to-Otter-ai", "note": "Automatic Jira issue creation from meeting actions with assignees, due dates, projects, source links, and AI Chat access." }, { "label": "Otter AI Chat connectors", "url": "https://help.otter.ai/hc/en-us/articles/19682180167575-Otter-AI-Chat-Overview", "note": "Advanced-mode Gmail, Google Drive, Jira, Notion, and Salesforce connector capabilities plus plan and mobile-version caveats." } ] } }, { "key": "integrations", "label": "Integrations", "lead": "Otter has broader documented support for integrations.", "analysis": "Krisp: Core covers general integrations and webhooks. Salesforce and more revenue-focused management features require Advanced. Otter: Paid plans connect Salesforce, HubSpot, and Zapier. AI Chat’s Advanced mode can read and act in Gmail, Google Drive, Notion, and Jira, with Salesforce context available separately. Slack can post summaries and action notifications, while Enterprise supports account-manager-enabled SharePoint and automatic Drive exports. Availability and setup vary substantially by plan.", "productA": { "id": "krisp", "name": "Krisp", "summary": "Common work tools; Salesforce on Advanced", "detail": "Core covers general integrations and webhooks. Salesforce and more revenue-focused management features require Advanced.", "level": "available", "sources": [ { "label": "Krisp pricing", "url": "https://krisp.ai/pricing/", "note": "Core, Advanced, and Enterprise pricing, storage, capture, language, integration, and governance gates." }, { "label": "Krisp webhook API", "url": "https://help.krisp.ai/hc/en-us/articles/24514911804316-Webhook-API", "note": "Core user webhooks and Advanced team webhook scope." }, { "label": "Krisp Zapier integration", "url": "https://help.krisp.ai/hc/en-us/articles/14772270941852-Integrate-Krisp-with-Zapier", "note": "Action-item, key-point, outline, and transcript triggers, including Jira task creation through Zapier." } ] }, "productB": { "id": "otter-ai", "name": "Otter.ai", "summary": "Meeting platforms, CRM, Zapier, Slack, Jira, work-app connectors, and Enterprise exports", "detail": "Paid plans connect Salesforce, HubSpot, and Zapier. AI Chat’s Advanced mode can read and act in Gmail, Google Drive, Notion, and Jira, with Salesforce context available separately. Slack can post summaries and action notifications, while Enterprise supports account-manager-enabled SharePoint and automatic Drive exports. Availability and setup vary substantially by plan.", "level": "strong", "sources": [ { "label": "Otter pricing", "url": "https://otter.ai/pricing", "note": "Current free, Pro, Business, and Enterprise allowances and feature gates." }, { "label": "Otter AI Chat connectors", "url": "https://help.otter.ai/hc/en-us/articles/19682180167575-Otter-AI-Chat-Overview", "note": "Advanced-mode Gmail, Google Drive, Jira, Notion, and Salesforce connector capabilities plus plan and mobile-version caveats." }, { "label": "Otter Jira integration", "url": "https://help.otter.ai/hc/en-us/articles/40485786582551-Connect-Jira-to-Otter-ai", "note": "Automatic Jira issue creation from meeting actions with assignees, due dates, projects, source links, and AI Chat access." }, { "label": "Otter Slack integration", "url": "https://help.otter.ai/hc/en-us/articles/13627121851799-Connect-Slack-to-Otter-ai", "note": "Summary posting, recurring-meeting delivery, rich previews, access handling, and action-item notifications." }, { "label": "Otter SharePoint export", "url": "https://help.otter.ai/hc/en-us/articles/38533740881175-Connect-Microsoft-SharePoint-to-Otter-ai", "note": "Enterprise automatic transcript, summary, and metadata export plus administrator and account-manager setup." } ] } }, { "key": "agentsAndApi", "label": "API, MCP, CLI, and data portability", "lead": "Krisp has broader documented support for API, MCP, CLI, and data portability.", "analysis": "Krisp: The hosted OAuth MCP can search meetings, fetch full transcripts and summaries, list action items by assignee or completion state, inspect activity, and read upcoming meetings. Agent access is unusually accessible at the entry tier. Teams needing centralized webhook management move to Advanced, while private deployment is Enterprise. Otter: MCP is listed even on Basic and can access meetings captured by or shared with the authenticated user. It currently has no public API-key setup for arbitrary AI applications. The public API and webhooks require Enterprise and account-manager enablement.", "productA": { "id": "krisp", "name": "Krisp", "summary": "MCP with transcripts and tasks, plus webhooks on Core", "detail": "The hosted OAuth MCP can search meetings, fetch full transcripts and summaries, list action items by assignee or completion state, inspect activity, and read upcoming meetings. Agent access is unusually accessible at the entry tier. Teams needing centralized webhook management move to Advanced, while private deployment is Enterprise.", "level": "strong", "sources": [ { "label": "Krisp MCP", "url": "https://help.krisp.ai/hc/en-us/articles/25396920405148-Krisp-MCP", "note": "OAuth MCP access to transcripts, summaries, key points, action items, and calendar context." }, { "label": "Krisp centralized action items", "url": "https://help.krisp.ai/hc/en-us/articles/18809437531420-Centralized-Action-Items-in-account-dashboard", "note": "Automatic task creation and assignment plus team-wide views, due dates, priorities, assignees, status, and completion." }, { "label": "Krisp webhook API", "url": "https://help.krisp.ai/hc/en-us/articles/24514911804316-Webhook-API", "note": "Core user webhooks and Advanced team webhook scope." } ] }, "productB": { "id": "otter-ai", "name": "Otter.ai", "summary": "MCP broadly; API and webhooks on Enterprise", "detail": "MCP is listed even on Basic and can access meetings captured by or shared with the authenticated user. It currently has no public API-key setup for arbitrary AI applications. The public API and webhooks require Enterprise and account-manager enablement.", "level": "available", "sources": [ { "label": "Otter MCP server", "url": "https://help.otter.ai/hc/en-us/articles/35287607569687-Otter-MCP-Server", "note": "Authenticated meeting scope, shared meetings, supported clients, and lack of a public MCP API key." }, { "label": "Otter public API", "url": "https://help.otter.ai/hc/en-us/articles/4412365535895-Does-Otter-offer-an-open-API", "note": "Enterprise-only public API availability and account-manager enablement." } ] } }, { "key": "admin", "label": "Security, privacy, and admin", "lead": "Both products support security, privacy, and admin, with different scope and plan limits.", "analysis": "Krisp: Enforced modes and manager views require Advanced. SSO/SCIM, a negotiable data-center choice, unlimited storage, private/on-device options, and the documented 100+ seat HIPAA path are Enterprise. Krisp’s security page says standard cloud data is US-hosted with no regional option. Otter: Business adds centralized features and bulk export. Enterprise adds SSO, SCIM, API access, video replay, granular retention, no-training by default, and HIPAA options. Several advanced controls—including retention and automatic Drive export—require account-manager setup.", "productA": { "id": "krisp", "name": "Krisp", "summary": "Policy tools on Advanced; private deployment and compliance on Enterprise", "detail": "Enforced modes and manager views require Advanced. SSO/SCIM, a negotiable data-center choice, unlimited storage, private/on-device options, and the documented 100+ seat HIPAA path are Enterprise. Krisp’s security page says standard cloud data is US-hosted with no regional option.", "level": "available", "sources": [ { "label": "Krisp pricing", "url": "https://krisp.ai/pricing/", "note": "Core, Advanced, and Enterprise pricing, storage, capture, language, integration, and governance gates." }, { "label": "Krisp security and data handling", "url": "https://krisp.ai/security-for-ai-meeting-assistant/", "note": "No-training posture, US cloud storage, lack of standard regional residency, on-device transcription, encryption, and Enterprise controls." }, { "label": "Krisp cloud processing", "url": "https://help.krisp.ai/hc/en-us/articles/360012035500-What-data-Krisp-sends-to-the-cloud", "note": "Local noise cancellation plus on-device or transient cloud processing in transcript-only mode." } ] }, "productB": { "id": "otter-ai", "name": "Otter.ai", "summary": "Business administration; advanced security on Enterprise", "detail": "Business adds centralized features and bulk export. Enterprise adds SSO, SCIM, API access, video replay, granular retention, no-training by default, and HIPAA options. Several advanced controls—including retention and automatic Drive export—require account-manager setup.", "level": "available", "sources": [ { "label": "Otter pricing", "url": "https://otter.ai/pricing", "note": "Current free, Pro, Business, and Enterprise allowances and feature gates." }, { "label": "Otter workspace auto-share controls", "url": "https://help.otter.ai/hc/en-us/articles/32589333117591-Manage-Workspace-auto-share-settings", "note": "Enterprise eligibility, selectable defaults, user overrides, and the privacy-lock exception." }, { "label": "Otter privacy and model training", "url": "https://otter.ai/privacy-security", "note": "Proprietary-model training on de-identified recordings and transcripts, plus third-party provider no-training and zero-storage commitments." }, { "label": "Otter Enterprise controls", "url": "https://help.otter.ai/hc/en-us/articles/13352505516695-Enterprise-Admin-Controls-Overview", "note": "Enterprise no-training default, 2FA, export controls, audio removal, and advanced governance." }, { "label": "Otter retention policy", "url": "https://help.otter.ai/hc/en-us/articles/19500988656279-Set-a-custom-Data-Retention-policy", "note": "Account-manager configured retention for full conversations, recordings, or transcripts." }, { "label": "Otter conversation export", "url": "https://help.otter.ai/hc/en-us/articles/360047733634-Export-conversations", "note": "Individual and Business bulk exports across text, subtitle, and audio formats." } ] } }, { "key": "languages", "label": "Languages", "lead": "Both products cover languages narrowly, indirectly, or on limited plans.", "analysis": "Krisp: Adequate for many English-centered teams, but much narrower on paper than competitors advertising 75 or 100+ languages. Otter: Otter transcribes English, Spanish, French, German, Japanese, and spoken Mandarin with Simplified Chinese output. German and Chinese are beta. It normally handles one language per conversation; French can auto-switch with English, and other mixed-language pairs are not supported.", "productA": { "id": "krisp", "name": "Krisp", "summary": "16 transcription languages", "detail": "Adequate for many English-centered teams, but much narrower on paper than competitors advertising 75 or 100+ languages.", "level": "limited", "sources": [ { "label": "Krisp multilingual transcription", "url": "https://help.krisp.ai/hc/en-us/articles/13803811067292-Record-and-transcribe-multilingual-meetings", "note": "Current 16-language transcription list." } ] }, "productB": { "id": "otter-ai", "name": "Otter.ai", "summary": "Six transcription languages, two still in beta", "detail": "Otter transcribes English, Spanish, French, German, Japanese, and spoken Mandarin with Simplified Chinese output. German and Chinese are beta. It normally handles one language per conversation; French can auto-switch with English, and other mixed-language pairs are not supported.", "level": "limited", "sources": [ { "label": "Otter supported languages", "url": "https://help.otter.ai/hc/en-us/articles/26660468516631-Transcribe-conversations-in-English-Spanish-French-German-Japanese-or-Chinese-Simplified", "note": "Six-language scope, beta languages, one-language behavior, French/English switching, and reprocessing limits." } ] } } ], "directComparison": null, "thirdOption": { "product": { "id": "circleback", "name": "Circleback", "shortName": "Circleback", "logoPath": "/logos/circleback_square.png", "website": "https://circleback.ai", "tagline": "Every meeting becomes useful company memory.", "positioning": "Circleback records online meetings with a meeting bot or bot-free desktop app, then turns them into detailed notes, speaker-labeled transcripts, and automatically assigned action items. Automatic sharing, search, and automations turn those meetings into shared company memory. People and AI agents can use the same complete record through the app, API, MCP, and CLI. In-person conversations captured on mobile or Apple Watch, plus imported recordings, flow through the same system.", "bestFor": "Teams across sales, product, engineering, recruiting, customer success, and leadership that need shared meeting notes, assigned follow-up, and automations—with the full record available to people and AI agents.", "lessIdealFor": "People who only need occasional transcripts, or sales organizations buying primarily for forecasting and rep coaching.", "decisionSummary": { "fit": "Online meeting notes, follow-through, and shared company memory", "chooseFor": [ "Detailed notes and labeled transcripts", "Full meeting data via API, MCP, and CLI" ], "watchFor": [ "Paid plans are per user", "Not a forecasting suite" ] }, "pricing": { "headline": "Free; Pro from $15/user/month annually; Business from $25/user/month annually; Enterprise $35/user/month, billed annually", "detail": "Free includes unlimited meetings and members with 30 days of meeting and recording history, limited automations, and API, MCP, and CLI access. Pro adds automations with all integrations, including Notion, HubSpot, Salesforce, Attio, webhooks, and many more apps, plus custom AI insights. Paid prices are per user/month: Pro is $15 with annual billing or $18 month-to-month; Business is $25 or $29; Enterprise is $35 with annual billing only. See https://circleback.ai/pricing for current plan packaging.", "freePlan": "Free includes unlimited meetings and members, with 30 days of meeting and recording history, limited automations, and API, MCP, and CLI access." }, "strengths": [ "Record online meetings with a meeting bot or bot-free desktop app. In-person and imported recordings get the same speaker-labeled transcripts. Keep the recording for playback, or retain just the notes and transcript.", "The notes are detailed enough to stand alone, while automatically assigned action items stay trackable across the workspace and can become issues in Linear or another work tracker.", "Conditional automatic sharing, company context, free viewers, enforced defaults, and actions in connected apps make each meeting useful beyond the person who recorded it.", "Circleback is built for people and AI agents. The complete meeting record available to a person—including the recording, full speaker-labeled transcript, notes, action items, attendees, people, and companies—is also available programmatically through the public API, MCP, and CLI.", "Security controls include encryption at rest and in transit, SOC 2 Type II, EU-U.S. Data Privacy Framework certification, GDPR support, and HIPAA compliance. Customer data is never used to train models, and an external infrastructure pentest report is available through the security portal.", "For in-person conversations, one tap on your phone’s Lock Screen widget or Apple Watch complication starts recording; a configured iPhone Action button starts it with a press and hold. There is no separate recorder to buy, carry, or charge." ], "tradeoffs": [ "The Free plan has shorter history and limited automations. Pro adds automations with all integrations, including Notion, HubSpot, Salesforce, Attio, webhooks, and many more apps, plus custom AI insights. A solo user who only wants occasional transcripts may find a more generous free recorder elsewhere.", "It is not a sales forecasting suite. Gong goes further on deal inspection, rep coaching, and forecasting.", "It is not a live meeting coach. Read AI goes further on real-time engagement and sentiment signals, while Krisp specializes in cleaning up audio before it reaches the transcript.", "Circleback’s primary processing operations are in the United States. A company with a hard regional-hosting or on-premises requirement should confirm fit during security review." ], "chooseIf": [ "You want online meetings captured with or without a bot, with the same speaker-labeled record for in-person conversations and imported recordings.", "You want notes that explain the meeting to someone who missed it, plus assigned action items in one shared list and your issue tracker.", "You want Circleback to look things up and do the next step in the apps where your team works.", "You want coworkers, ChatGPT, Claude, other agents, and your own tools to use the same company context.", "You also want quick in-person recording from your phone or Watch without a separate recorder." ], "features": { "capture": { "summary": "Online meetings with or without a bot; in-person recording too", "detail": "Use the meeting bot for Zoom, Google Meet, Teams, and Webex calls, or record online meetings locally on macOS or Windows without a bot. On desktop, click Record in the detected-meeting prompt. In-person recording on mobile or Apple Watch and imported phone calls join the same system. Every route produces speaker-labeled transcripts, notes, and assigned action items, with search, sharing, and automations in one workspace.", "level": "strong" }, "platforms": { "summary": "Web, macOS, Windows, iOS, Android, and Apple Watch", "detail": "macOS and Windows apps capture online meetings without a bot, including system audio and video, with recording from the detected-meeting prompt. The iOS and Android apps record in-person conversations and include Assistant. Apple Watch records from your wrist without the iPhone nearby. Every app sends recordings into the same Circleback meeting system.", "level": "strong" }, "inPerson": { "summary": "Phone, desktop, or Watch—with speaker labels", "detail": "Record in-person conversations from iOS, Android, macOS, Windows, or Apple Watch. For quick capture, tap your phone’s Lock Screen widget or Apple Watch complication, or press and hold your configured iPhone Action button. No separate recorder is needed. Recordings get the same speaker labels, notes, assigned action items, search, sharing, and automations as online meetings. Phone calls use an existing call recording imported into Circleback.", "level": "strong" }, "recordings": { "summary": "Optional recordings with playback, downloads, and clips", "detail": "Every capture route can keep the source recording with the meeting. Play it beside the transcript, download it, link to a moment, or make a clip. If you only want notes and the speaker-labeled transcript, turn recording storage off.", "level": "strong" }, "notesAndSearch": { "summary": "Detailed standalone notes, assigned action items, and cited search", "detail": "Circleback’s notes are designed to give someone who missed the meeting its context, decisions, and next steps. It automatically creates action items and assigns them when the conversation makes the owner clear. One workspace-wide list lets teams filter and complete tasks across meetings. Custom insights extract the fields a team needs, while Assistant searches meetings and connected email with citations.", "level": "strong" }, "companyMemory": { "summary": "Meeting and email history for each person and company", "detail": "Person and company pages combine rolling summaries, relationship timelines, emails, meetings, attendees, and upcoming events. Search and Assistant work across that context, so a conversation stays useful to the next person and the next team.", "level": "strong" }, "sharing": { "summary": "Conditional automatic sharing with workspace safeguards", "detail": "Automations can share matching meetings with specific people, teams, or the whole workspace based on titles, participants, invitee emails or domains, tags, and combined conditions. Admins can set or enforce default sharing access while members retain explicit controls for private or sensitive conversations.", "level": "strong" }, "automations": { "summary": "Conditional sharing, CRM updates, and task creation", "detail": "Run actions when meetings match conditions, extract the fields each team cares about, share notes, and route the result into the system where work happens. Sales can update the CRM; product and research can collect themes; engineering can open assigned issues in Linear or another tracker; recruiting and customer teams can route structured follow-up. Automations also post to Slack, call webhooks, and re-run against older meetings.", "level": "strong" }, "integrations": { "summary": "Search other apps, then do the work there", "detail": "Circleback Assistant can look up context and take actions in tools such as Linear, Notion, Asana, HubSpot, PostHog, Attio, Ashby, Intercom, and Plain. Automations can create Linear issues from assigned meeting action items, write action items to monday.com, and send outcomes to Slack, Salesforce, Zoho, and more. Connect additional tools through Zapier, Make, webhooks, or custom MCP servers.", "level": "strong" }, "agentsAndApi": { "summary": "The same complete meeting data for people and AI agents", "detail": "Circleback is built for people and AI agents. The complete meeting record a person can access—its full speaker-labeled transcript, recording, notes, action items, metadata, attendees, and related people and companies—is also available programmatically through the public API, MCP, and CLI. The API also supports action-item updates. MCP and CLI add search and retrieval across meetings, transcripts, action items, calendars, email, people, companies, and tags, and can update meetings and tags, share meetings, and create, update, or delete action items. Connect ChatGPT or Claude, build internal tools, or receive meeting data by webhook.", "level": "strong" }, "admin": { "summary": "Security, privacy, and workspace controls", "detail": "Customer data is encrypted at rest and in transit and never used to train models. Circleback is SOC 2 Type II, certified under the EU-U.S. Data Privacy Framework, supports GDPR obligations, and is HIPAA-compliant with BAAs available. The security portal includes compliance materials and an external infrastructure pentest report. Available controls include single sign-on (SAML or OIDC) and SCIM provisioning, configurable data retention and recording storage, enforced workspace and sharing settings, teams and roles, domain and API key access controls, centralized billing, usage reporting, and free viewer seats.", "level": "strong" }, "languages": { "summary": "100+ transcription languages", "detail": "Users can choose from more than 100 meeting languages and separately control the output language used for generated notes.", "level": "strong" } }, "sources": [ { "label": "Circleback product guide", "url": "https://circleback.ai/llms.txt", "note": "Capture modes, apps, search, automations, integrations, recordings, MCP, CLI, webhooks, and security resources." }, { "label": "Circleback pricing", "url": "https://circleback.ai/pricing", "note": "Current plan prices, included features, Business controls, Enterprise options, and free viewer seats." }, { "label": "Circleback recording guide", "url": "https://circleback.ai/docs/support/recording/getting-started-with-recording", "note": "Desktop, mobile, bot, and import capture paths for online and in-person conversations." }, { "label": "Circleback desktop recording", "url": "https://circleback.ai/docs/support/recording/desktop-app/record-meetings-with-the-desktop-app", "note": "Detected-meeting recording prompts, automatic recording, and bot-free desktop audio and video capture." }, { "label": "Circleback mobile recording shortcuts", "url": "https://circleback.ai/docs/support/recording/mobile-app/record-meetings-with-the-mobile-app", "note": "Mobile recording and links to widget and Action button setup guides." }, { "label": "Circleback iPhone Action button", "url": "https://circleback.ai/docs/support/recording/mobile-app/start-recording-with-the-action-button-on-iphone", "note": "Configure Controls → Circleback → Record, then press and hold to start recording." }, { "label": "Circleback Apple Watch complication", "url": "https://apps.apple.com/us/app/circleback-ai-meeting-notes/id6738971048", "note": "Publisher description documents one-tap Watch complication recording and the same transcript and notes as other meetings." }, { "label": "Circleback optional recording storage", "url": "https://circleback.ai/docs/support/recording/configure-whether-meeting-recordings-are-saved", "note": "Keep notes, action items, transcript, and insights while disabling stored audio and video." }, { "label": "Circleback mobile and Apple Watch apps", "url": "https://circleback.ai/mobile", "note": "iOS, Android, and Apple Watch capture for in-person meetings and conversations." }, { "label": "Circleback public API", "url": "https://circleback.ai/docs/api", "note": "Programmatic access to the complete meeting record available in Circleback, including notes, action items, transcripts, recordings, people, and companies." }, { "label": "Circleback MCP documentation", "url": "https://circleback.ai/docs/support/platform/circleback-mcp", "note": "Access from ChatGPT, Claude, Cursor, Codex, and other MCP clients to meetings, transcripts, action items, people, companies, calendar, email, and tags, plus write tools for meetings, tags, sharing, and action items." }, { "label": "Circleback CLI documentation", "url": "https://circleback.ai/docs/support/platform/circleback-cli", "note": "Command-line and JSON access to meetings, speaker-labeled transcripts, action items, calendars, email, people, companies, and cross-meeting action-item search." }, { "label": "Circleback Assistant connectors", "url": "https://circleback.ai/docs/support/assistant/ask-circleback-assistant", "note": "Search and take action in connected work apps from Circleback Assistant." }, { "label": "Circleback automatic sharing", "url": "https://circleback.ai/docs/support/automations/automatically-share-meetings-with-your-workspace", "note": "Conditional sharing by meeting title, participants, invitee emails or domains, and tags to people, teams, or the workspace." }, { "label": "Circleback enforced workspace settings", "url": "https://circleback.ai/docs/support/workspace-and-teams/default-and-enforced-workspace-settings", "note": "Admin-controlled defaults for sharing access, recording storage, joining preferences, and other meeting settings." }, { "label": "Circleback security and data processing", "url": "https://circleback.ai/dpa", "note": "Retention responsibilities, subprocessors, and United States primary processing operations." }, { "label": "Circleback security overview", "url": "https://circleback.ai/docs/support/security/security", "note": "Encryption at rest and in transit, SOC 2 Type II, no-training commitment, GDPR support, HIPAA compliance and BAA availability, EU-U.S. Data Privacy Framework certification, and an external infrastructure pentest." }, { "label": "Circleback security portal", "url": "https://security.circleback.ai/", "note": "Compliance materials, security controls, subprocessors, and an external infrastructure pentest report." }, { "label": "Circleback action items in Linear", "url": "https://circleback.ai/docs/support/automations/integrations/integrate-with-linear", "note": "Automatically create Linear issues from meeting action items and preserve the matched assignee." } ] }, "label": "A third option to consider" }, "faqs": [ { "question": "Which is better: Krisp or Otter.ai?", "answer": "Choose Krisp for call audio cleanup, bot-free recording, and shared action tracking. Choose Otter for live transcripts, mobile recording, and a personal list of assigned tasks." }, { "question": "Which is less expensive, Krisp or Otter.ai?", "answer": "Krisp: Core $8 and Advanced $15/user/month with annual billing. Otter.ai: Free; Pro from $8.33/user/month annually. Compare the paid seats, included usage, recording access, and admin features you actually need." }, { "question": "Can Krisp and Otter.ai record without a bot?", "answer": "Krisp: Bot-free system-audio capture. Otter.ai: Meeting agent or automatic bot-free desktop capture, plus mobile. Check whether your preferred recording method preserves video and speaker labels." }, { "question": "Which is better for a whole company?", "answer": "Compare automatic sharing, permissions, retention, and the defaults admins can enforce. Krisp: Calendar, manager, and recurring-channel auto-sharing. Otter: User auto-share and Enterprise workspace defaults." }, { "question": "Can I access and move the full meeting data?", "answer": "Krisp: MCP with transcripts and tasks, plus webhooks on Core. Otter: MCP broadly; API and webhooks on Enterprise. Check the selected plan, authentication model, transcript scope, export format, and retention window for the workflow you need." }, { "question": "How was this comparison researched?", "answer": "We use first-party pricing pages, product pages, help docs, and release notes for both products. Links appear in each feature comparison and in the Sources section." } ], "variableMeasured": [ "Capture options", "Desktop and mobile", "In-person capture and speaker labels", "Recordings, playback, and clips", "Notes, action items, and search", "People, companies, and context", "Automatic sharing and workspace defaults", "Automations", "Integrations", "API, MCP, CLI, and data portability", "Security, privacy, and admin", "Languages" ], "sources": [ { "productId": "krisp", "productName": "Krisp", "label": "Krisp pricing", "url": "https://krisp.ai/pricing/", "note": "Core, Advanced, and Enterprise pricing, storage, capture, language, integration, and governance gates." }, { "productId": "krisp", "productName": "Krisp", "label": "Krisp mobile recording", "url": "https://help.krisp.ai/hc/en-us/articles/20282426717596-How-to-record-in-person-meetings-with-Krisp-Mobile-App", "note": "iOS/Android in-person capture and mobile noise-cancellation limitation." }, { "productId": "krisp", "productName": "Krisp", "label": "Krisp calendar and speaker naming", "url": "https://help.krisp.ai/hc/en-us/articles/10277892556828-Connecting-your-Calendar-to-Krisp", "note": "Calendar-based replacement of generic speaker labels with names is currently limited to one-on-one meetings." }, { "productId": "krisp", "productName": "Krisp", "label": "Krisp meeting sharing", "url": "https://help.krisp.ai/hc/en-us/articles/10386573495196-Sharing-your-meetings-with-Krisp", "note": "Automatic sharing to same-workspace calendar invitees, prerequisites, and rollout behavior." }, { "productId": "krisp", "productName": "Krisp", "label": "Krisp Manager View", "url": "https://help.krisp.ai/hc/en-us/articles/21142526003356-Manager-View", "note": "Advanced-plan automatic sharing of selected team members' external meetings to chosen managers." }, { "productId": "krisp", "productName": "Krisp", "label": "Krisp Microsoft Teams integration", "url": "https://help.krisp.ai/hc/en-us/articles/26704048673436-Integrate-Krisp-with-Microsoft-Teams", "note": "Automatic notes delivery for recurring meetings and manual channel sharing." }, { "productId": "krisp", "productName": "Krisp", "label": "Krisp recording FAQ", "url": "https://help.krisp.ai/hc/en-us/articles/12216182124956-FAQ-about-Krisp-Recording-feature", "note": "Audio recording and optional Krisp-bot video path; supplemented by the newer bot-free screen-recording guide." }, { "productId": "krisp", "productName": "Krisp", "label": "Krisp bot-free screen recording", "url": "https://help.krisp.ai/hc/en-us/articles/16168004763420-Screen-record-your-meetings-with-Krisp", "note": "Bot-free screen/video capture and supported macOS/Windows versions." }, { "productId": "krisp", "productName": "Krisp", "label": "Krisp multilingual transcription", "url": "https://help.krisp.ai/hc/en-us/articles/13803811067292-Record-and-transcribe-multilingual-meetings", "note": "Current 16-language transcription list." }, { "productId": "krisp", "productName": "Krisp", "label": "Krisp MCP", "url": "https://help.krisp.ai/hc/en-us/articles/25396920405148-Krisp-MCP", "note": "OAuth MCP access to transcripts, summaries, key points, action items, and calendar context." }, { "productId": "krisp", "productName": "Krisp", "label": "Krisp centralized action items", "url": "https://help.krisp.ai/hc/en-us/articles/18809437531420-Centralized-Action-Items-in-account-dashboard", "note": "Automatic task creation and assignment plus team-wide views, due dates, priorities, assignees, status, and completion." }, { "productId": "krisp", "productName": "Krisp", "label": "Krisp Zapier integration", "url": "https://help.krisp.ai/hc/en-us/articles/14772270941852-Integrate-Krisp-with-Zapier", "note": "Action-item, key-point, outline, and transcript triggers, including Jira task creation through Zapier." }, { "productId": "krisp", "productName": "Krisp", "label": "Krisp webhook API", "url": "https://help.krisp.ai/hc/en-us/articles/24514911804316-Webhook-API", "note": "Core user webhooks and Advanced team webhook scope." }, { "productId": "krisp", "productName": "Krisp", "label": "Krisp security and data handling", "url": "https://krisp.ai/security-for-ai-meeting-assistant/", "note": "No-training posture, US cloud storage, lack of standard regional residency, on-device transcription, encryption, and Enterprise controls." }, { "productId": "krisp", "productName": "Krisp", "label": "Krisp cloud processing", "url": "https://help.krisp.ai/hc/en-us/articles/360012035500-What-data-Krisp-sends-to-the-cloud", "note": "Local noise cancellation plus on-device or transient cloud processing in transcript-only mode." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter pricing", "url": "https://otter.ai/pricing", "note": "Current free, Pro, Business, and Enterprise allowances and feature gates." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter Basic-plan limits", "url": "https://help.otter.ai/hc/en-us/articles/360047538094-Conversation-import-and-app-limits-on-the-Basic-free-plan", "note": "Monthly minutes, per-conversation duration, lifetime imports, and 25-conversation history." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter desktop automatic recording", "url": "https://otter.ai/blog/never-miss-the-conversation-introducing-automatic-recording-in-otter-desktop", "note": "August 2026 automatic detection, reminders, and bot-free recording behavior for Zoom, Teams, Meet, and other browser calls." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter automatic sharing", "url": "https://help.otter.ai/hc/en-us/articles/20424842990999-Manage-auto-share-settings", "note": "Workspace defaults for automatic audience, collaborator permissions, and meeting-level overrides." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter supported languages", "url": "https://help.otter.ai/hc/en-us/articles/26660468516631-Transcribe-conversations-in-English-Spanish-French-German-Japanese-or-Chinese-Simplified", "note": "Six-language scope, beta languages, one-language behavior, French/English switching, and reprocessing limits." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter speaker identification", "url": "https://help.otter.ai/hc/en-us/articles/21665587209367-Speaker-Identification-Overview", "note": "Post-processing diarization, learned speaker names, generic labels for new voices, and live Zoom behavior." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter action items", "url": "https://help.otter.ai/hc/en-us/articles/25983095114519-Action-Items-Overview", "note": "Cross-meeting personal action-item view, transcript links, editing, reassignment, completion, and the lack of a workspace-wide all-assignees view." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter automatic action-item assignment", "url": "https://help.otter.ai/hc/en-us/articles/5093228433687-Conversation-Page-Overview", "note": "Automatic detection and assignment of meeting action items to relevant workspace members." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter AI Chat connectors", "url": "https://help.otter.ai/hc/en-us/articles/19682180167575-Otter-AI-Chat-Overview", "note": "Advanced-mode Gmail, Google Drive, Jira, Notion, and Salesforce connector capabilities plus plan and mobile-version caveats." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter Jira integration", "url": "https://help.otter.ai/hc/en-us/articles/40485786582551-Connect-Jira-to-Otter-ai", "note": "Automatic Jira issue creation from meeting actions with assignees, due dates, projects, source links, and AI Chat access." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter Slack integration", "url": "https://help.otter.ai/hc/en-us/articles/13627121851799-Connect-Slack-to-Otter-ai", "note": "Summary posting, recurring-meeting delivery, rich previews, access handling, and action-item notifications." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter SharePoint export", "url": "https://help.otter.ai/hc/en-us/articles/38533740881175-Connect-Microsoft-SharePoint-to-Otter-ai", "note": "Enterprise automatic transcript, summary, and metadata export plus administrator and account-manager setup." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter workspace auto-share controls", "url": "https://help.otter.ai/hc/en-us/articles/32589333117591-Manage-Workspace-auto-share-settings", "note": "Enterprise eligibility, selectable defaults, user overrides, and the privacy-lock exception." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter MCP server", "url": "https://help.otter.ai/hc/en-us/articles/35287607569687-Otter-MCP-Server", "note": "Authenticated meeting scope, shared meetings, supported clients, and lack of a public MCP API key." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter public API", "url": "https://help.otter.ai/hc/en-us/articles/4412365535895-Does-Otter-offer-an-open-API", "note": "Enterprise-only public API availability and account-manager enablement." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter privacy and model training", "url": "https://otter.ai/privacy-security", "note": "Proprietary-model training on de-identified recordings and transcripts, plus third-party provider no-training and zero-storage commitments." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter Enterprise controls", "url": "https://help.otter.ai/hc/en-us/articles/13352505516695-Enterprise-Admin-Controls-Overview", "note": "Enterprise no-training default, 2FA, export controls, audio removal, and advanced governance." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter retention policy", "url": "https://help.otter.ai/hc/en-us/articles/19500988656279-Set-a-custom-Data-Retention-policy", "note": "Account-manager configured retention for full conversations, recordings, or transcripts." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter conversation export", "url": "https://help.otter.ai/hc/en-us/articles/360047733634-Export-conversations", "note": "Individual and Business bulk exports across text, subtitle, and audio formats." } ], "methodology": { "approach": "First-party pricing, product documentation, help-center articles, and release notes. Capability levels describe documented breadth, not overall product quality. Competitor strengths and material plan or capture-mode limits are both included. No pay-to-play rankings.", "ratingLabels": { "strong": "Broad support", "available": "Available with limits", "limited": "Narrow or indirect", "not-available": "Not documented" }, "ratingScale": { "strong": "Broad native support across the product or relevant paid plans.", "available": "Documented support with meaningful scope, mode, or plan limits.", "limited": "Narrow, indirect, beta, or substantially plan-gated support.", "not-available": "No current first-party documentation for a native option." }, "claimLevelEvidence": "Each feature dimension includes the exact first-party sources used for both products.", "limitations": "Prices and features change. Check the linked sources and test both products on real calls." } }